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Accenture Flex - Content Moderation Analyst, Bilingual: Brazilian Portuguese

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00641301

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- Job description

Help improve the quality and safety of online content, while gaining hands-on job experience! 
Accenture Flex is hiring full-time employees to work as a Content Moderation Analyst – Bilingual:  Brazilian Portuguese/English on a fixed-duration project for one of our leading clients.
As a Content Moderation Analyst, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our client, while making a large impact on society.
 
Day-to-Day Responsibilities may include, but are not limited to:
  • Serving as an advocate for the user community
  • Investigating and resolving issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed upon turnaround times and standards of quality
  • Responding to user inquiries with high quality, speed, empathy, and accuracy
  • Understanding and remaining up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
  • Fulfilling base productivity and quality requirements 
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity.  We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
 
Location
This is not a virtual, or, remote role.  The work is based at the client premises located in Downtown, Austin, TX.  Relocation assistance is not provided.
 
Hours & Shifts
The role requires the ability to work 5 out of 7 days a week (Sunday to Thursday, or, Tuesday to Saturday), on an 9-hour shift with 8 paid hours (work hours are from 9:00am to 6:00pm), and two consecutive days off per week. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.
 
Training
Individuals are provided paid training (3 weeks; Monday to Friday; 9:00am to 6:00pm), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to their respective work schedule.
 
Meals
Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.
Basic Qualifications
  • High School Diploma, or, GED equivalent
  • Minimum 6 months of work experience in a professional or military setting
  • Must be fluent in the Brazilian Portuguese and English language (in areas of speaking, reading and writing); native speakers are highly preferred
  • Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change 
Preferred Qualifications
  • Active Social Media presence
  • Strong problem-solving and troubleshooting skills
  • Experience with confidential information collection and management 
Professional Skills
  • Excellent communication (verbal and written), facilitation, and interpersonal skills
  • Passion for ensuring a world class user support experience
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Strong attention to detail, results-oriented, self-directed, and inquisitive
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
 

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