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SaaS Prod & Platform Ops - Associate Manager (1)

Job Location: NY - New York

Regional Description: Northeast

Job Number: 00638586


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.


Job Description


Accenture Products & Platforms professionals demonstrate the ability to apply deep expertise in bringing together Accenture s best of breed delivery practices in order to drive repeatable, industrialized and high quality solutioning and delivery. This covers the key components of the Accenture Delivery Suite that consolidates our proven methodology, estimators, tools, skills and global delivery approaches.


FS-ALIP professionals design develop and implement the Accenture Life Insurance Platform which provide Life Insurers with a full spectrum of processing capabilities, from front-office sales and underwriting to back-office policy administration.


The ALIP SaaS Prod and Platform Operations role will be responsible to support delivery of Accenture APP s Life and Annuity insurance offering as a Cloud hosted or Cloud native service.


Key Responsibilities:

  • Developing best practices and managing solution elements concerning platform uptime, security and compliance, SaaS related DevOps, product upgrade operations, infrastructure utilization optimization, and middleware performance of the services.
  • Maintain a high level of knowledge on the deployment of technologies and or software solutions
  • Drive design and implementation for cloud software delivery and deployment solutions
  • Develop complex cloud infrastructure solution designs and associated estimates Identify and propose improvements to processes and standards
  • Optimize application and system configuration to benefit from cloud based architectures, such as application elasticity and infrastructure auto scaling capacity
  • Ensure documentation and design concepts are in compliance with published technology architecture standards
  • Guide support complete transition process, identifying customer s knowledge gaps, propose and perform workshops
  • Develop and support automation of health checking hosted client systems Enable maximized infrastructure automation by leveraging the appropriate scripting languages, techniques and tools
  • Provide advanced operational support and incident resolution for technologies and or software solutions
  • Perform problem management diagnosis, root cause elimination activity, escalation, tracking and permanent resolution of complex incidents
  • Focus on innovation continued improvement in cost and quality of the technology services
  • Assist in compiling training materials to support operational requirements Document operations run book for the cloud based solution, ensuring quality control
  • Update standards/project specific documentation as necessary

Basic Qualifications:


  • Minimum of  7+ years of working experience in technical configuration and change management procedures to include compute demand and capacity management
  • Minimum of  5+ years of actual experience in production support with onshore/offshore or similar "follow the sun" resourcing and labor management
  • Minimum of  5+ years experience with large scale projects software and/or infrastructure implementation and support
  • Minimum of 4+ years of experience with Microsoft Products (i.e. Advance Word, PowerPoint).
  • Minimum of 2+ years experience in management level role directing small to medium size
Preferred Skills – demonstrate working knowledge and proficiency in
  • Using cloud infrastructure services (major IaaS offerings of Azure, AWS)
  • Data center architectures and common coverage areas (physical security, networking, space/rack control, facilities, power/heating/cooling, etc)
  • Storage, servers and virtualization (common hypervisors, storage, and virtualization techniques)
  • Operating system management and shell scripting for Windows, Unix, and Linux
  • Middleware and database installation and management (Websphere, JBoss, Oracle, SQL Server, messaging and JMS)
  • Performance management of system components using available OS, common third party utilities, and Application Performance Management tools like Dynatrace and App Dynamics

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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