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Service Delivery Operations Sr. Analyst

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00635922


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


The Service Delivery Operations Sr. Analyst is responsible for the following:

  • Provide support to the Appeals, Complains and Resolutions by defining a clear scope and vision and executing accordingly
  • Help promote the Analytics Team as a driver of automation and innovation opportunities, through continuous delivery of forward thinking, high quality and skilled solutions
  • Analyze various data, develop new reporting and provide feedback summaries to internal and external customers. Support Accenture and client leadership through advanced analytical skills, with applications in designing performance measurement and reporting tools, capacity planning, business process design re-engineering, cost management and financial forecasting
  • Ensure data driven processes serve as the foundation for operational delivery
  • Empower managers and supervisors to make informed decisions for their operational areas by developing tools that translate data into knowledge through user friendly applications, as well as assisting with ongoing education and training related to properly consuming data and leveraging analyses
  • Proactively analyze volume, performance and capacity metrics for all operations departments to identify process gaps and inefficiencies, and improve forecasting capabilities and ability to manage to forecasts accordingly
  • Develop leadership scorecards, design and implement financial management processes and reports, perform ad hoc analysis.
  • Develop processes for run reports and ensure seamless transition to appropriate delivery organization
  • Assist in connecting with broader firm analytics teams and their corresponding efforts, including but not limited to Artificial Intelligence, Data Science and Business Excellence Teams, while also serving as a liaison between account s Operations, Technology and Central Innovation teams for relevant projects

Basic Qualifications

  • High School Diploma or GED
  • Minimum of 1 year of Analytics experience

Preferred Qualifications

  • High Proficiency in Microsoft Excel
  • Bachelor’s Degree
  • Experience working with large data sets
  • Experience in SQL, Business Objects, Tableau
  • Project Management Experience

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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