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BPO Offering Development Lead

Job Location: Location Negotiable

Job Number: 00635913


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in the Innovation & Thought Leadership career track drive asset innovation and marketplace reputation within a specific area of expertise. They grow into thought leadership roles, by increasing the depth of their expertise and reputation as an expert or innovator, and can progress either in role, laterally, or upward.


Product, Service and Offering Development professionals define, develop and deliver market-leading software, products, offerings, and/or assets for Accenture and our clients using in-depth knowledge of business case creation, competitive analysis and win strategies.


Offering Development (OD) collaborates to secure, interpret and provide market, functional and operations expertise to advise Accenture Operations and other Accenture businesses. Working with the Offering Lead, OD drives the offering value proposition and key differentiators into every stage of the sales and account lifecycle through industrialized assets/collateral as well as hands-on engagement with prospects and existing clients.
OD is a content expert who works with members of the global network to harvest, develop and deploy differentiated sales and offering assets. OD leads integrated asset development, across Accenture businesses, and operating groups to ensure the broader practice can confidently originate, qualify, and sell relevant solutions to our clients.
Essential Duties and Responsibilities:
  • Support strategy, priorities and goals for assigned content area(s)/key offering(s) in alignment with business objectives
  • Collaborate with Accenture Research and Growth & Strategy to collect, analyze and build market intelligence on key content areas and integrate into assets and offerings
  • Connect with other strategy/function/industry teams, growth platforms, operating groups and GU’s to develop integrated solutions
  • Identify and manage senior level relationships with internal and external experts and stakeholders relevant to the practice
  • Monitor innovations, thought leadership and new content on a global basis; Manage and execute a plan to create, IP, strategic assets and learning enablers
  • Develop and/or manage the creation and commercialization of knowledge capital and tools, including methodologies, point of views, white papers, case studies, articles for publication, materials for education/learning initiatives and sales collateral
  • Support efforts to maximize, plan and coordinate MD&I initiatives, including innovation and assets needed to ensure the Function/offering achieves the desired result of differentiation against our competitors and closing any content gaps (coordinated with Research, Labs, Innovation Centers & Ventures, and Accenture Businesses) 
  • Act as subject matter expert (SME) to link client opportunity to related offerings and/or assets and identify and connect other SMEs to client opportunities
  • Coordinate setup and launch of Communities of Practice and provide advice for ongoing Community of Practice activities to enable collaboration and encourage innovation and maintain a pool of global experts.
  • Work with Analyst Relations team to respond to analyst request for information and participate in industry studies
  • Identify and coordinate with key engagements, including ‘lighthouse’ projects, to harvest assets, credentials, lessons learned, etc.
  • Understand market performance of the offering through offering financial results, where appropriate.

Basic Qualifications

  • Bachelor’s Degree
  • Minimum of 10 years’ experience in one or more of the following areas: Finance/Accounting, Human Resources, Supply Chain, Marketing, Customer Experience/Contact Center Management
  • Minimum of 5 years’ experience with Client Relationship and/or delivery experience
  • Excellent communication (written and oral) and interpersonal skills.
Preferred Qualifications:
  • Advanced Degree preferred
  • Experience with delivering offering related work within a large, heavily matrixed company environment
  • Experience with C-Level client relationship building and relationship management.
  • Proven ability to build, manage and foster a team-oriented environment. Demonstrated leadership, teamwork and collaboration in a professional setting; either military or civilian.
  • High energy level, sense of urgency, decisiveness and ability to work well under pressure
  • Strong leadership, problem solving, and decision-making abilities.
  • Professional of unquestionable integrity, credibility and character.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



Accenture is committed to providing veteran employment opportunities to our service men and women.

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