- Minimum of 3 years Contact Center, Customer Service and/or Field Service experience
- Minimum of 3 years of experience in Salesforce.com with a focus on Service Cloud and/or Field Service Lightning
- Minimum of 3 years consulting experience
- Minimum of 3 years of requirements gathering and design experience, including process mapping and gap analysis.
- Minimum of 3 years functional understanding of leading CRM and Customer Service technologies including Salesforce.com, Siebel, Pega, Oracle RightNow, or Microsoft Dynamics CRM
- Salesforce Certifications, including Service Cloud
- Well-rounded in both functional and technical aspects of a CRM engagement.
- Excellent communication and presentation skills.
- Combination of business analysis and technology implementation experience.
- Ability to adapt to a dynamic work environment and be creative within a team.
Professional Skill Requirements
- Proven ability to build, manage and foster a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.
- Excellent communication (written and oral) and interpersonal skills.
- Excellent leadership and management skills.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.-JG1