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Federal - ITSM Transformation & Implementation Lead

Job Location: VA - Springfield

Regional Description: Southeast

Job Number: 00633260


- Job description

Organization: Accenture Federal Services

Location:  Springfield, VA


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes.  We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.   


The ITSM Implementation Lead will deliver IT programs ensuring the implementation of quality controls, metrics, and measures ensuring timely delivery of contract deliverables.


The ITSM Implementation Lead will employ their thought leadership with deep subject matter expertise related to ITSM product capabilities and complimentary technologies to developer ITSM processes in the areas of Incident, Problem, Change, Service Request, Configuration, Knowledge and Service Level Management in support of efficient OIT operations.



Basic Qualifications: 

  • ·       5 years of experience and a B.S. degree.  Bachelor of Science (BS) can be substituted with an additional 4 years of related experience
  • ·       ITIL Foundation Certified
  • ·       5+ years working within an IT Service Management organization in a ITSM process leadership role
  • ·       3+ years experience design, implementing, and maintaining ITSM solutions
  • ·       3+ years implementation experience for processes across all ITSM modules is required.
  • ·       1+ year supporting IT Transformation and Development of Cloud Operating Models.
  • 1+ year of experience collaborating with a ServiceNow development team to implement ITSM processes.



An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 


Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.

Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


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