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Customers & Channels Consulting Senior Manager - West

Job Location: CA - LosAngeles, CA - San Francisco, WA - Seattle

Regional Description: West

Job Number: 00628742


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 450,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Are you ready to join our Products – Customers and Channels management consulting practice to transform how businesses connect with their customers?  Can you drive change within sales and marketing, with a specific focus on how companies market, sell and provide service to their customers? 


Our clients are transforming to cope with the new realities of digital. They are investing in whole new business models; this is reinventing marketing, sales, service and channels with digital embedded throughout and the customer at the heart of everything. 


Do you want to focus on the top-line growth of our clients and use your industry knowledge and experience to solve client issues by designing and implementing solutions in customer experience, sales and service, commerce and analytics?


If yes, then our Customers & Channels practice is the place for you to catapult your consulting career and take it to the next level. 

Your Role:

As a Management Consulting Senior Manager in our Customers & Channels practice, you’ll often be:

  • Leading customer experience led business transformations, including front office consulting projects and services relating to customer experience optimization, digital marketing, sales and customer experience 
  • Leading the discussion with clients to design the future operating model for their marketing and sales functions 
  • Orchestrating assessments to help to identify vulnerabilities in the current state of our clients
  • Developing and expanding the front office consulting portfolio through thought leadership and opportunity identification.
  • Managing business development opportunities to bring innovative solutions and ways of working to clients
  • Leading in the design and implementation of seamless and enriched end to end customer service experiences
  • Designing and implementing customer loyalty retention programs, smart service and marketing traffic generation
  • Leading a team of high performing consultants and engagement managers
  • Engaging with the agenda of the Chief Marketing Officer, Chief Sales Office, and Chief Digital Officer
Basic Qualifications:
  • Minimum of 7 years of experience in a management consulting role focused on customers and channels
  • Prior experience supervising high performing consultants and teams
  • Bachelor’s Degree required
Preferred Qualifications:
  • Experience in shaping and leading teams across multiple stages of the project lifecycle
  • Comfort conveying both high-level and detailed information, adjusting the way ideas are presented to better address varying social styles and audiences.
  • An ability to challenge a client’s thinking by diplomatically providing an objective and independent point of view.
  • An ability to identify opportunities based on your deep understanding of our offerings and our clients’ issues.
  • Experience managing large teams through complex situations, adapting quickly and helping others navigate change.
  • Experience structuring activities that play to a team’s strengths and provide opportunities for others to grow.
  • Experience working through organizational change, developing and implementing creative solutions and closely partnering with clients to regularly confirm expectations are met and value delivered.
  • Clear understanding of key methodologies, approaches and market trends in the industry
  • Experience with Products industry clients: Retail, Consumer Good, Automotive, Industrial, Travel, or Lifesciences
Professional Skills Requirements:
  • Ability to travel up to 75% (typically Monday – Thursday at client site)
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Excellent leadership, communication (written and oral) and interpersonal skills
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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