Organization: Accenture Federal Services
Location: Arlington, VA - Washington DC - Baltimore, MD
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes. We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.
Accenture Federal Services is seeking Salesforce Developers who will work closely with Product Managers and Agile Business Analysts to ensure the timely and effective delivery of Salesforce requirements in a variety of industry contexts. The Developers are responsible for managing all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations.
This role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement. The Developer has proven experience with Visualforce, APEX programming, Force.com APIs.
The Developer possesses these personality traits necessary to succeed:
- Tenacity: Takes the initiative, actively, to solve problems themselves without help and with a high degree of success. The candidate is someone that will not wait for work to be assigned to them, rather will find and solve problems on their own and seeks out ways to make the client’s systems more efficient, more user-friendly, and more secure.
- Credibility: Should do their homework and know what they are talking about at all times. The candidate should seek out knowledge about the assigned systems actively and be able to read/understand documentation and historical knowledge bases to draw their own expert understanding of the systems in order to be a trusted advisor to the client.
- Consistency: The candidate is present at all meetings, is prepared for them and is active in them. The candidate is available during the client’s working hours on a consistent and reliable basis. The candidate responds to calls, instant messages, and electronic mails immediately and has a base instinct about perception management with regard to client interaction and with management.
- Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
- Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs
- Manage the process of implementing improvements and new functionality in SFDC application
- Deliver support and solutions for break/fix issues
- Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
- Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development
- Ability to support Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals
- Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
- Monitor Salesforce.com usage for compliance
- Maintain security for Salesforce.com data
- Interface with business analysts and technical staff and be responsible for delivering complete work products
- Implement App Exchange platforms
- Research integration issues and work closely with team members on operations and development staff
- Research and development of new Salesforce.com prototypes and applications
- Research and keep current on force.com technologies and communicates trends and future needs from a business perspective
- Perform maintenance and troubleshooting of applications
- Monitor Help Desk ticketing system and e-mail for incoming tickets and updates to existing tickets
- Build client trust and respect, establish client relationships, and develop rapport with client
- Participate and engage in all team meetings
- Document best practices and operational procedures
- Facilitate continuous improvement within the environment