Job Location: CO - Denver
Regional Description: Southwest
Job Number: 00623554 00623554_en
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Quality Assurance & Training Analyst will support Digital Advertising Technical Specialists who work with advertisers to set up and troubleshoot technical items on our client’s platform. This position will be the team’s trainer and conduct Quality Assurance audits on the Digital Advertising Technical Specialists communications with advertisers, process adherence and technical skills.
The Quality Assurance Training Analyst will have responsibility for performing regular quality audits based on established standards to ensure quality service to customers is consistently met, per department service metrics, and deliver classroom training to Digital Advertising Technical Specialists. The Quality Assurance Training Analyst will facilitate calibration sessions with team leads, generate timely and accurate reports on a daily, weekly and monthly basis, perform quality audits analysis for phone, chat and email, and can identify root causes and corresponding action items to improve and or sustain performance. They will also need to create, maintain, and deliver training to our Digital Advertising Technical Specialists to increase the team’s ability to provide technical support to the client’s advertisers, demonstrate the value of the client’s advertising solutions and provide support for all self-service ad products.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
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