Job Location: OH - Cincinnati
Regional Description: Midwest
Job Number: 00619331 00619331_en
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
Middleware and SOA is computer software that provides services to software applications beyond those available from the operating system.
A professional at this position level within Accenture has the following responsibilities:
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understands the strategic direction set by senior management as it relates to team goals.
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance.
Decisions often impact the team in which they reside.
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Provide real time technical support for environments and supported applications and technologie s, including Oracle SOA, Oracle Service Bus OSB , WebLogic Application Server and other middleware technologies. Maintain detailed understanding of all activities in the focus technology supported by the client in the current environment Research and resolve technical issues defined and undefined, moderately complex related to system, OS, architecture, network, performance, and web applications Maintain positive, trust based client relationships through strong customer focus and high level of technical competence.Maintain day to day client activities and correspondence for in the absence of direct leadership Support Production and non Production environments, including break fix responsibilities Participate in 24x7 on call support rotation for specific environment including 1st contact triage for technical application problems.Perform technical migrations and code migrations between environments Support HA DR approach for all applications Support DBA relationship with the team Maintain security architecture related to all the environments, includes detailing security, network and monitoring requirements Compile appropriate reports i.e. weekly status reports, monthly performance and monthly SLA report for application specific and infrastructure components Maintain documentation regarding environment specific configuration.Work with other application teams to ensure consistency across environments.Ensure all proper change management and problem management processes are followed including identifying the overall architectural impacts when there are changes to the application environment.Participate in infrastructure, database and application upgrades as appropriate.Collaborating directly with client team members for day to day operational support, issue resolution escalation.
Professional Skill Requirements
Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent leadership, communication (written and oral) and interpersonal skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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