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Trainer (Media Partnership)

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00615888

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.

 

Key Responsibilities:

  • Ensure that coaching, training and mentoring as well as domain expertise on Client specified process and products
  • Assess relevant training needs for individuals and organization, in consultation with leads, including assessment methods and measurement systems available
  • Produce plans to meet training and development needs, and manage training delivery, measurement and follow up as necessary
  • Monitor, measure and report on RMs training and development plans and achievements within agreed formats and timescales
  • Conduct regular assessments to understand team s understanding of the process
  • Use the results from the assessments to plan refreshers trainings for improvement
  • Aid the team in improving performance on customer service, team motivation and teamwork
  • Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
  • Ensure that training content is kept up to date based on client feedback
  • Ability to work independently while meeting deadlines
  • Exceptional presentation facilitation skills
  • Creative critical thinker
  • Self-motivated, adaptable
  • Able to inspire and motivate others
  • Feedback Coaching skills

 

Basic Qualifications:

  • Minimum of 3 years experience in Customer Service
  • Minimum of 1 year Training Experience

Preferred Qualifications:

  • Analytical interpretation of data
  • Proficiency in Microsoft PowerPoint, Microsoft Excel
  • Bachelor s Degree
  • Prior experience working in customer centric environment
  • Process and domain knowledge with regards to Training Methodologies
  • People development and feedback coaching

Professional Qualifications:

  • Excellent written and verbal communication skills
  • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize substantial amounts of information
  • Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously in high pressure environment
  • Adaptable to learn new processes, concepts, and skills
  • Ability to work in a fast-paced work environment

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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