Job Location: CA - San Francisco
Regional Description: West
Job Number: 00613853 00613853_en
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
The Senior Team Lead will be responsible for the management of a team of agents, subject matter experts, and senior agents within the Contact Center. Through monitoring and on the job coaching, the Senior Team Lead will assist the agents in achieving quality, handle time, resolution rate, attendance and any other KPI’s. The Senior Team Lead will work as part of the management team striving to meet all SLA’s, targets and objectives through effective staff management. The Senior Team Lead will provide technical and operational support, where possible, to all agents as well as to other colleagues.
Applicants for employment in the US
must have work authorization that does not now or in the future require
sponsorship of a visa for employment authorization in the United States and
with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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