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Analytics Operations Manager

Job Location: PA - Philadelphia

Regional Description: Northeast

Job Number: 00610318

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Advisory professionals apply deep industry, domain and/or analytics skills to develop business insight, share recommendations with clients, and enable the implementation that helps clients realize business outcomes-such as revenue enhancement, operating cost reduction, working capital improvement and customer acquisitions.

The Analytics Advisory Manager leads business outcomes for clients through analytics either as embedded analytics or analytics as a Service. They leverage analytics to drive next generation initiatives and innovation in their respective capabilities. This role collaborates with delivery leads, account management and operational excellence teams to deliver client value through analytics and industry best practices

Job Description

The Analytics Operations Manager will be the project manager for a life science/pharm analytics operations project. They will be the owner of key client relationships while collaborating with teams both onshore and offshore.

Key Responsibilities:
  • Oversee operations team across 6 Therapeutic Areas (TAs), each with own onshore lead. Operations includes recurring deliverables, ad-hoc analytics, and support for separate planned projects.
  • Foster strong performance by TA Leads within their respective client relationship. 
  • Ensure on time and high-quality deliverables from across the team.
  • Coordinate with Offshore BPO Team Lead and Offshore AO Team Leads, who with their teams, support the daily operations and delivery for each TA.
  • Manage operations governance process, providing status summary reports, tracking and solving issues and risks, and supporting internal and external escalations.
  • Provide SDLC/ADM management for planned projects that operate across TA, that utilize business analysts, developers, and testers separate from the Core TA Lead team. 
  • Coordinate with onshore and offshore solution architects and project leads. 
  • Ensure design and build reviews, documentation, and stage gate checklists are completed.
  • Coordinate with team leads from Accenture's Insight Platform, which hosts the analytics platform in use (Amazon Redshift, Tableau), to review status of tickets, escalations of issues, and timing for patches and upgrades.


Basic Qualifications
  • Bachelor's Degree
  • Minimum of 8 years of experience in Analytics
  • Minimum of 4 years of experience in team and/or project management

Preferred Qualifications
  • Master's Degree
  • Experience in Commercial Pharma Analytics
  • Experience with client interaction
  • Experience with business development

Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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