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Account Manager - Pharma, Clinical & Regulatory Operations

Job Location: PA - Berwyn

Regional Description: Northeast

Job Number: 00608158


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description

The Account Manager will be accountable for delivery of contracted commitments within budget and accuracy of all project information including, forecasts, costing and timelines for projects associated with the assigned portfolio of accounts.


Key Responsibilities:

  • Serve as the single point of contact between Operations teams, Accenture Account Teams, and client leadership across a portfolio of accounts (typically 3-20 depending on complexity and scale of the client relationship
  • Serve as the escalation point for all project risks and issues identified by the Project Manager and/or LOB team members to the Account Manager
  • Accountable for delivery of contracted commitments within budget and accuracy of all project information including, forecasts, costing and timelines for projects associated with the assigned portfolio of accounts.
  • For some projects, act as the primary point of contact for project execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables
  • For most projects, manage junior team members in planning and execution of assigned project(s). 
  • Accountable for delivery of contracted commitments within budget and accuracy of all project information including forecast, costing, timelines and ensuring all projects that are being managed meet financial ODE and < 5% EACs per account
  • Participate in regular account management all hands and refresher sessions
  • Provide regular status on all aspects of a project to Accenture leadership, particularly raising issues and recommended solutions proactively and in compliance with Accenture's Business
  • Operator policies and best practices 
  • Responsible for securing necessary leadership and commercial approval for work at risk projects to ensure the appropriate contractual coverage prior to commitment for work to begin for scope changes
  • Enforce and close out outstanding receivables in a timely manner and reporting updates to Leadership.  Receivable to be closed out monthly
  • Provide early warning of potential project issues or potential EACs.
  • Ensure that forecasts are accurate complete for the duration of the project based on best available information
  • Implement recovery plans for necessary projects and present these recovery plans to Accenture leadership (Account Management Director, Global ARDS Clinical and Regulatory Delivery and Operations Senior Director) on a regular basis to improve contract financial performance
  • Report on recovery plans on a bi-monthly schedule
  • Identify trends and issues across projects to improve success of ARDS Operations
  • Supporting the planning and coordination to ensure adequate delivery to support all deliverables with managers/leads and LOB Directors and enforce budgets for designated projects
  • Supporting the development and solutioning of the change orders in a timely fashion and work with clients as appropriate to execute change orders for new scope
  • Support client relationship development, account planning and growth, including identification of new opportunities, tailoring business development activities to the specific client environment, and achieving targeted sales and revenue
  • Support the Sales Team by working collaboratively with the Business Development Leads on client account and growth plans
  • Working with Account Management Director and to implement strategic initiatives and grow ARDS Global ARDS Clinical and Regulatory Delivery and Operations Senior Director
  • Accountable for updated financial management tools i.e. FMT or other tools weekly by agreed upon deadlines and raising and issues early to Operations Leadershi
  • Maintain a strong working knowledge of Standard Operating Procedures, Good Clinical Practices, and Regulatory guidance applicable to project scope
  • Manage team meetings and community building activities for PMs and other deployed resources working with the assigned portfolio of accounts
  • Support development and delivery of training to build Account and Project Management capabilities among deployed resources, identifying areas where additional training is needed and escalating this to the Account Management Lead
  • Support other capability building activities, as needed, including design of new templates, documentation of best practices, conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed
  • Mentor junior team members, providing guidance on identifying and escalating project issues and risks
  • Provide assistance and timely updates for contract analysis reviews

Job Requirement

  • Ability to travel

Basic Qualifications

• Minimum four year degree
• Minimum five years' experience with managing clients
• Minimum three years' experience with managing projects
• Minimum two years' experience managing and forecasting project budgets
• Minimum two years' experience working with Pharma and/ or Biotech clients/industry


Preferred Skills

• PMP certification, formal project management training, or management degree preferred

• Excellent communication skills (written and oral)
• Good organizational, multi-tasking, and time-management skills
• Proven abilities to manage projects and work with multi-disciplinary teams
• Proven abilities to manage project scope, resources, and financials
• Proven abilities motivating and managing teams of other project managers or service delivery professionals
• Experience with MS Office tools, preferably including Microsoft Project or Project Server


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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