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Business Operations Specialist

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00606354


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.


The Business Operations Specialist works cooperatively to enable the execution of delivery or product work by creating, implementing and managing a program office function. Engage key stakeholders and participate them on monitoring and reporting progress. May have responsibilities for the financial and operational management. Wide latitude in decision making and determination of objectives and approaches to critical assignments. Manage large complex teams and /or work efforts ensuring high levels of quality.


Key Responsibilities:

  • Point of contact for new business processes as needed or requested by the client and participate in business process improvement efforts, evaluating the downstream impacts of change and in support of governance and change control
  • Consult on proactive development front loading of key initiatives that will benefit our client’s and maintain log and status of those initiatives
  • Client Internal point of contact for implementations about on boarding new plan sponsors, including defining requirements expectations, communicating regular on-going status updates and managing deliverables with off shore teams
  • Client Internal point of contact for ad hoc reporting
  • Manage incoming requests for clarity, timeliness and completeness, provide communications on status and priority with off shore teams and client and monitor recurrence of reporting requests for scope inclusion efficiency
  • Support 3rd party contractor connectivity and maintenance, including banking set ups monthly banking communications processing, fulfillment printer programming and ongoing support, etc
  • Drive issue and operations interruption resolution with 3rd party’s contractors
  • Identify areas of opportunity process improvements with 3rd party’s contractors
  • Manage client billable expenses from 3rd party’s contractors, including monthly client invoicing, and enhancement SOW estimating
  • Point of contact for new business processes as needed or requested by the client and participate in business process improvement efforts, evaluating the downstream impacts of change and in support of governance and change control
  • Support Open Enrollment activities, including planning, delivery and issue resolution mitigation
  • Support high priority escalated issues, particularly with regard to plan sponsors, as needed.
  • Deep understanding of client s business needs gaps for solution, strategic business initiatives, key points of contact


Basic Qualifications:

  • Minimum of 3 years’ experience in a Client Facing work environment
  • Minimum of 3 years’ experience in a Project Management role

Preferred Qualifications:

  • Experience in Healthcare

Professional Qualifications:

  • Deep understanding of client’s business (needs/gaps for solution, strategic business initiatives, key points of contact)
  • Highly-organized, process-dedicated, individual/ critical-thinker, inquisitive, quality-focused, collaborative, well-communicated (listening, speaking, writing), proactive
  • Ability to understand and communicate moderately complex/ technical risks & processes, to confidently facilitate meetings and one-on-one working sessions

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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