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BPO Account Lead - Content Moderation

Job Location: CA - San Francisco, CA - San Jose

Regional Description: West

Job Number: 00595164


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.


Account Leadership professionals work as trusted client advisors, bringing together Accenture's expertise and thought leadership to shape solutions and to solve our clients' most critical business needs. They bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.


Job Description


Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account.  Interfaces with the Client Account Lead (CAL) and appropriate leadership within Service Delivery Operations (SDO).  Responsible for shaping and driving value led transformation for the clients.


Scale and Scope of Operations

  • 4 delivery locations: San Francisco client , Warsaw, Manila and Japan
  • Has 288 roles globally
  • Supports 3 business functions for Client 's User Services, HCOMP and Ad Operations
  • Is aligned to 5 key stakeholders in Client Transition and knowledge transfer executed in parallel with extremely short lead times to delivery
  • Ongoing ramps in Ad Operations Manila, HCOMP Manila and the launch of the User Operations delivery center in Japan Pipeline Periscope
  • This is a multi tower, multi geography video moderation work, with a proposed headcount of 230 roles in SFO, Warsaw and Manila

Basic Qualifications

  • Bachelors' Degree
  • Minimum of 3 years' experience working with global teams
  • Minimum of 3 years' experience in Business Process Services environment
  • Minimum of 5 years' experience managing client relationships

Preferred Qualifications

  • Content Moderation experience
  • Operational Excellence and Six Sigma/Lean experience
  • Experience managing contract financials

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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