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Technology Research Specialist (San Francisco, Boston, or New York)

Job Location: Location Negotiable

Job Number: 00585135


- Job description

Organization: Corporate Functions/Research 
Location: San Francisco, Boston or New York
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Job Description
Accenture Research uncovers trends and shape data-driven insights through Thought Leadership and Research for Accenture and its clients. Accenture Research combines deep understanding of Accenture clients’ industries with leading-edge research techniques to discover the most pressing issues facing organizations today. 
Our growing team of 250 researchers and analysts develops thought-provoking research -- supported by proprietary data and partnerships with leading organizations that guides our innovations and allows us to transform theories and fresh ideas into real-world solutions for our clients.
Our team uses innovative business research techniques such as economic value modeling, analytics, crowdsourcing, expert networks, surveys, data visualization, and open research with Tier 1 academic and business partners. 
Accenture Research powers hundreds of points of views published by Accenture every year, answers thousands of thought provoking questions from clients around the world, drives the insights that guides Accenture’s business strategy and handles Accenture’s exclusive network of data and sources covering all industries, countries, market trends and digital technologies. The team is part of Accenture’s Strategy Office.
We work in two main areas:
  • Developing thought leadership and understanding trends: Accenture creates original, cutting-edge points of view to use with clients, the media and in conferences. Most of our projects are published and quoted in the media and you are expected to have a voice and an opinion on the industry both inside and beyond Accenture. Research into industry trends informs publications and the direction of our business.
  • Client-focused research: you will work alongside our colleagues from the practice to provide research on clients’ business challenges and opportunities, support proposals, engagements and day to day discussions with clients on their business and industry.
About the role
This role is in our global Technology business research.  As a Technology Research Specialist, the candidate will be helping to deliver new and inspiring research to a diverse set of clients around the world, with a specific focus on North America. 
Research requests will be both for Accenture, internally, and directly for Accenture clients. On any given day, you will support research needs relevant to new and emerging areas of technology, such as Artificial Intelligence, Augmented and Virtual Reality, blockchain, quantum computing or Internet of Things, among others.  In addition, there will be research on core technology themes, such as DevOps, intelligent automation, agile delivery, new IT architecture, and competitor research and/or ecosystem trends.  
The chosen candidate will:
  • Contribute to build effective relationships with North America business sponsors and their teams (Marketing, Sales, Operations, etc.)
  • Represent Accenture Research in client-facing situations, for instance in proposals, workshops and live presentations.
  • Contribute to the development of research assets that differentiate Accenture Research in the market, e.g., forecasting of market trends, modelling of survey data to size markets, impact evaluation of digital innovation, etc.
  • Perform complex research across technology topics and businesses and bring new ideas for delivering research findings.  This includes in-depth research on geographic and/or horizontal segment trends, competitors, industry market trends and issues, and relevant technology topics utilizing a number of available sources.
  • Work closely with other research colleagues in order to remain vigilant regarding Technology-related opportunities within their sectors and countries as well as resourcing needs.
  • Determine required project resources and costs and negotiate with customer.  Define and manage the quality and quantity of research delivered.
  • Actively contributing to Accenture, both locally and globally. Taking part in team building activities, supporting the NA Technology leadership, your local Accenture Research lead and the global Technology research team (e.g., contributing to team training, sharing your knowledge via social channels, calls, etc., and actively participating in other team events).  
Accenture is a company of more than 442,000 employees working with clients in 120 countries and your first weeks will be spent getting to know the organization. Building an effective working relationship with the executives who lead the Software and Platforms and related CMT practices in Accenture so your early days will involve many meetings and lots of networking. At the same time you’ll be getting to know the researchers in the team and establishing a relationship with them. As you become more familiar with the organization you can expect to start work on one or more projects. There is no typical day or project at Accenture Research but you might start by working on an analysis of one of our clients or leveraging primary research data on consumer behavior or possibly enhancing a market model designed to identify the global market opportunity within the industry.
Over time you will find a varied project load develops and that you may be working on between two and four projects at any given time, of different durations and scope. You’ll build a good working relationship with the other CMT researchers worldwide. The team operates mainly on a virtual basis but we have regular calls and sometimes the opportunity to “meet” via video conference. We occasionally get together for a global meeting and have the chance to spend some time face to face with our international colleagues via training events.
In terms of career development there will be tremendous scope to expand and build on this role at the Analyst level. A dynamic, proactive researcher will find many opportunities to learn and grow at Accenture. The next promotion step is to Specialist (“Consultant” equivalent), where you would be expected to begin owning entire projects from initial sale to completion. Promotion opportunities are not based on time in the role, but on the business need (demand) and the readiness of an individual.
The research team is genuinely a great place to work (we recently scored amongst the highest in the firm for employee engagement). There will be times when you work very hard but we put life/work balance very high on our agenda.  In addition, as part of a global team, we seek to maintain flexibility in our work style.
Basic Qualifications:
  • Bachelor’s Degree
  • Minimum of 4 years business research experience


Preferred Skill Requirements:

  • Deep knowledge of the technology landscape and emerging technology trends
  • Working experience collaborating in a team of research professionals preferably in a consulting environment, IT analyst firm, equity brokerage, start-up, software provider, IT services firm
  • Working with senior executives to shape research-driven strategies, thought leadership, assets/tools
  • Experience of writing studies, thought leadership and presentations for delivery to internal and external audience
  • Experience of forecasting or statistical analysis would be of significant benefit
  • Solid experience in business and technology research, including market and competitor intelligence.
  • Solid experience in presenting research deliverables; visible blogging/tweeting on an area of expertise is a strong “plus”
  • Understanding and awareness of the dynamics of the enterprise IT industry, it’s history, and key stakeholders
  • Demonstrated knowledge of two or more segments within the enterprise technology market, e.g., Intelligent Applications, Agile Delivery, SaaS platforms, Internet of Things, Artificial Intelligence, DevOps, etc. NB: By “knowledge” of a sector we mean understanding of some major segment trends, players, impacts, etc.
  • Strong PowerPoint, Excel and Word skills and Knowledge of visualization tools such as Tableau
  • Good written and oral communications skills, with the ability to articulate complex issues at the intersection of business and IT to c-level
  • Experience in scoping and defining project requirements, as well as setting customer expectations for deliverables
  • Ability to quickly grasp complex and unfamiliar subjects
  • Understanding of business, regulatory, and economics issues at large
Professional Skill Requirements:
  • Enthusiasm to work effectively - independently, collaboratively, and virtually - in a global, multi-cultural, multi-time zone team
  • Ability to handle multiple projects simultaneously and prioritize/delegate appropriately and effectively
  • Strong professional qualities: entrepreneurial, excellent customer acumen, confidence/decisiveness, integrity, resilience to stress against stretch goals/deadlines
  • Good interpersonal skills, and the ability to deal with critical situations to the benefit of the team.
  • Good balance between analytical rigor and intellectual curiosity. Track record in interpreting data creatively and delivering impactful insights (e.g., going beyond the “what” of a research inquiry – into the “so what” and “now what” …and “what haven’t we thought of yet?”)
  • Analytical & problem solving skills:  we want researchers who can identify key issues and, in a logical, structured way
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

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