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Accenture Strategy - Advanced Customer Strategy Manager

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00578400

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- Job description

Organization: Accenture Strategy - Advanced Customer Strategy Manager

Location: Chicago, New York, San Francisco, LA

Travel: 80 - 100%

 

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

 

Strategy professionals apply deep strategy development, architecting value and operating model architecture skills, influence through insight and partner with our clients to make bold decisions on priority C-Suite issues. Provide deep understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.

 

The Business Strategy Manager applies deep business strategy development, architecting value and operating model architecture skills to influence client agendas through business insight.ÿ Partners with our clients to make bold decisions on priority C-Suite issues at the intersection of business, technology and operations.ÿ Provides deep understanding of our clients' industry landscape and business options in the context of global, economic, technology and social trends.

 

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

 

  • A professional at this position level within Accenture has the following responsibilities:
    Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Closely follows the strategic direction set by senior management when establishing near term goals.
  • Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.
  • Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.
  • Decisions have a major day to day impact on area of responsibility.
  • Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
  • Ability to meet travel requirements, up to 100%

Basic Qualifications

  • Minimum of 5 years in Customer Economics Experience in one or more of the following areas: Customer Service Strategy & Transformation, Sales Strategy & Transformation, Pricing and Commercial Strategy, Marketing Strategy & Transformation.
  • Minimum of 4 years of external consulting experience.
  • Bachelor’s Degree
Professional Skill Requirements
  • MBA or equivalent graduate degree preferred
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 

 

Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

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