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LATAM Team Lead

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00560253


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.



The LATM Team Lead  will ensure both contractual and operational KPIs are met.  The role will have responsibility for delivering service within agreed deadlines and at the required quality.


Key Responsibilities:  

  • Monitor statistics of Collections Team
  • Ensure that productivity and quality targets are being achieved.
  • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare execute operational practices work programs.
  • Ensure proper execution of processes by team
  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
  • Prepare and analyze complex reports information and formulate conclusions Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with clients
  • Act as subject matter expert for team members, peers and or clients as assigned
  • Anticipate, identify, and assess complex issues problems.
  • Develop and implement a corresponding plan of action to bring the situation to resolution.
  • Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team improvement in procedures processes standards to gain cost effectiveness and efficiency execute implementation of improvements
  •  Assist with providing operational statistics and escalate operational issues to supervisor
  • Plan and facilitate weekly as required team calls meetings.
  • May present and facilitate at group meetings and new hire integrations may develop presentation content

Basic Qualifications:

  • 2 years of Business to Business collections
  • Fluent in Portuguese or Spanish 


Preferred Skills:  

  • Client industry experience  
  • Microsoft Office Skills
  • Experience managing a team
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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