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Mortgage Sofware - Enterprise Lending Center - Customer Speciaist

Job Location: CO - Denver

Regional Description: Southwest

Job Number: 00557548

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- Job description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance. 

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need. 

The ideal candidate for this position will fulfill many roles within one position. This individual needs to be able to work with Applications Service Analyst, Client Relationship Executive, and other internal groups as well as exhibit exceptional customer service skills in order to support external Enterprise Lending Center Customers. The Customer Manager will manage ongoing Client expectations, solicit customer priorities, escalate issues, oversee and track client versions deployments across various envrionments, and communicate effectively to both internal and external customers. The Customer Specialist will communicate status, prioritize support issues, and in general be the single point of contact for the customer. In addition, the Customer Specialist needs have software system and mortgage industry experience and exhibit the ability to solicit, understand and communicate complex customer issues. The Customer Specialist will plan and facilitate weekly customer meetings with CRE where applicable , be the main Customer contact for issues, questions, upcoming release info, and partner with the customer to identify and solidify strategic initiatives.
- Minimum of 3 years of Product, Program or Account Management experience 
- Minimum of 2 years Software Industry experience 
- Minimum of 3 years experience with SaaS or Web Service software model 
- Minimum of 2 years Mortgage industry experience 

Preferred Qualifications: 
- Team Foundation Server experience
-  Footprints Ticketing System experience 

Professional skills 
- Excellent communication written and oral 
- Experience working with various stakeholders Executive Level, Business, and Technical Ability to challenge key stakeholders Internal and External 
- Ability to manage competing priorities Internal and External Detail oriented and well organized 
- Uses own judgment to determine optimal solution to recommend 
- Excellent problem solving and critical thinking skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

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