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Technology Operations Center Lead

Job Location: MD - Bethesda

Regional Description: Northeast

Job Number: 00555747


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.


The Technology Operations Center Lead will be responsible for managing one of Accenture's highly valued clients global IT applications and infrastructure technology operations center. This leader will be managing a command and control center in a 24 7 production operation spanning across many different geographies. Operations are managed out of several international locations as well as in North America, and will include Network, Data Center, Cloud and Applications.


Key responsibilities:

  • Oversees the most complex, business critical IT initiatives and has an enterprise multi operational organization focus with responsibility for building enterprise long term growth strategy
  • Provides 7x24 multi center command and control, communication, and delivery orchestration globally across their IT ecosystem of technology teams
  • Manages deep technically skilled delivery team of Network, Data Center, Cloud, and Application professionals
  • Responsible for critical IT monitoring, rapid triage, and service restoration
  • Drives continual improvement initiatives leveraging Lean Innovation across industrialized processes, tools configuration, and run book automation.
  • Provides critical verbal and written communications across the IT and Business organization and stakeholders
  • Participates on corporate ITIL Change and Technical architectural board meetings to understand any upcoming changes
  • Provide industry and technology expertise to support Client in developing strategic and tactical planning across organization.
  • Accountable for identification of critical business opportunities both short and long term that enable transformational change across the enterprise.
  • Ability to assess and manage risk demonstrated use of creativity and innovation to solve problems
  • Recommend changes to architecture standards and introduction of new hardware and software products as new technologies develop.

Basic Qualifications:

  • Minimum of 7 years of experience infrastructure technology operations
  • Minimum of 5 years of experience in 24X7 Operations Center


Preferred Qualifications:

  • BA BS degree in a related field
  • Experience managing onshore and offshore teams
  • Experience in hardware software troubleshooting of critical business systems
  • Experience with management of full SDLC infrastructure
  • Managing project P L and fiscal responsibilities of service delivery solutions
  • Excellent verbal and written communication skills
  • Ability to communicate across international cultures and time zones
  • Ability to work a shift schedule
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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