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App Dynamics Manager

Job Location: VA - Arlington

Regional Description: Southeast

Job Number: 00548458


- Job description

Organization: Operations

Location: Bethesda, MD


Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.

Job Description


The AppDynamics Manager provides operational support for AppDynamics deployments and production incidents.


Key Responsibilities:

  • Configures/enhances detailed health and topology monitoring of vital apps
  • Deployment and configuration of monitoring for complex enterprise software, baselining and testing for proactive monitoring
  • Configuration of profile, monitoring details and works with AppDynamics support team/vendor for any issues
  • Performs RCA on demand for any application outage
  • Leverages infrastructure automation tools to eliminate manual effort, and to detect and resolve potential problems before they degrade using AppDynamics platform
  • Develops anticipated operational processes, practices exception handling as part of go-live integration processes
  • Prepares knowledge base and standards to be re-used for further deployments
  • Periodically, reviews known issues list on AppDynamics Support Portal, modifies the manual based on experience
  • Integrates AppDynamics platform monitoring with enterprise standard tools to make it easier for the operations support staff, train them in using the tools and alerts
  • Defines AppDynamics Infrastructure
  • Upgrades policy and frequency and check for new releases and fixes
  • Application and systems performance management, measurement and analysis
  • Exposure to other industry standard enterprise monitoring tools
  • Good understanding of Operating Systems (Linux/Windows)
  • Good knowledge of networking protocols and basic troubleshooting tools
  • Strong understanding of built in O/S monitoring and performance tools and understand the OSI stack

Basic Qualifications:

  • Minimum 6 years of AppDynamics monitoring experience
  • Minimum 6 years of infrastructure monitoring experience

Preferred Qualifications:

  • Bachelor's Degree
  • AppDynamics experience
  • ITIL Certified

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.

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