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Customer Experience and Process Improvements Lead

Job Location: NY - New York

Regional Description: Northeast

Job Number: 00547603


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Product, Service and Offering Development professionals define, develop and deliver market-leading software, products, offerings, and/or assets for Accenture and our clients using in-depth knowledge of business case creation, competitive analysis and win strategies.

Job Description

FS-ALIP professionals design develop and implement the Accenture Life Insurance Platform which provide Life Insurers with a full spectrum of processing capabilities, from front-office sales and underwriting to back-office policy administration.


The Customer Experience & Process Improvement Lead will work closely with our ALIP clients community. They will observe how ALIP is being used by sitting with and immersing themselves in with our clients to understand how they use ALIP. They will understand how ALIP fits in the broader customer organization and business process functions. They will bring the client experience and how the business community is using the solution back to our ALIP teams. They will influence the product roadmap short and long term in helping to determine where we invest and improve the product. They will drive input to the functional lab to help determine what we test and develop next.


Key Responsibilities:

  • Understand how innovation RPA, AI, analytics, etc. influences the Life Insurance industry, our Client s approach to innovation and how ALIP fits into it. 
  • Identify areas to expand the ecosystem with complementary functions products like Operations Navigator, Accenture Work Flow solution, etc.
  • Drive additional revenue based on how we can improve the client experience by adding functions, enhancements, upgrades, and expanded ecosystem areas.

Basic Qualifications:


  • Minimum of 10 years of Life Insurance business operations
  • Minimum of 10 years of Consulting experience


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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