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Accenture Strategy - Capability Network - Knowledge Services Director

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00545688


- Job description

Organization: Accenture Strategy – Capability Network - Knowledge Services

Location: Location Negotiable
Level: Associate Director
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
The Knowledge Services Director  (KSD) is responsible for enhancing the performance of client teams by catalyzing the practice’s successful pursuit of business opportunities, speed to market and overall competitiveness using collective knowledge & expertise of the firm. The Knowledge Services (KS) organization ensures easy access of knowledge and expertise to our practitioners globally, as part of how Accenture delivers value. The goal is to programmatically embed Accenture’s collective knowledge into every deliverable as the ultimate way to create value for our clients, employees and the firm.
The KS is run as cross-functional program, with a strong prejudice toward user centered design for both technology and processes.  The KSD aim is to deliver on promise of “sharing economy of knowledge” by bringing suppliers and consumers of knowledge together effectively for mutual benefit.
The KSD partners with the Business leadership to manage organizational knowledge as a strategic asset.  The KSD helps leadership maximize the returns on investment in knowledge (people, processes and intellectual capital), exploit their intangible assets (know-how, patents, customer relationships), repeat successes, share best practices, improve innovation, and avoid knowledge loss after organizational restructuring. The role requires working with global Knowledge leaders to develop cohesive, integrated, end-to-end methods and enablers driving greater effectiveness & efficiency.
The KSD is responsible to drive overall vision and set a comprehensive knowledge management strategy to ensure knowledge and technology drive the overall business objectives The KSD is a visionary and helps translate it into action, to consider emerging technologies while focusing on delivering results. The role has responsible to identify, create, and execute investments, ensuring all resources in the assigned areas are aligned and equipped to implement the strategy. 
The scope of this job typically includes envisioning, creating, managing and directing the dissemination of offerings, assets and intellectual capital; understanding knowledge management gaps; identifying best ways to ensure the availability and up-take of knowledge assets required to effectively sell and deliver offerings and assets. The KSD will mentor and supervise the Knowledge Management & Delivery and Process Innovation & Technology teams helping them achieve high performance in their roles and directing their efforts within their positions.
Key Responsibilities
  • Develop & Execute KM Strategy
    • Define the overall knowledge strategy of Accenture (across all businesses) to ensure alignment with business strategy and needs
    • Maximize the return on investment in knowledge, exploit intangible assets, and repeat successes
    • Gain insights on our competitors and leaders in other industries to constantly improve effectiveness & efficiency
    • Ensure the Knowledge Management & Delivery and Process Innovation & Technology teams are aligned with company’s plans and initiatives by working with them to gain an understanding of their current processes and drive strategic, proactive and innovative improvements
  • Stakeholder Management
    • Orchestrates KS governance & steering committee with Stakeholders from each business area.
    • Conduct KM Strategy and Visioning workshops for DTE leadership across the globe.
    • Act as the organization’s representative in the marketplace to share innovative, service excellence capabilities to build the Knowledge Services team of the future.
    • Maintains strong relationship with CIO, CN leadership, Consulting Infrastructure leadership team, KMS and other partner organizations.
  • User Experience
    • Apply the fundamental characteristics of Design Thinking – experimental, collaborative, human-centered, and optimistic – to KM initiatives
    • Employ fast-fail techniques to experiment with user experience and make changes at speed to meet the ever-raising user expectations in digital world led by GAFA and like.
  • KM Processes
    • KSD is responsible for connecting people to knowledge, focusing on essential knowledge management activities such as: managing intellectual property, curating project experiences, capturing and connecting expertise, sustaining networks within and across teams, and enabling the leverage of third-party content.
    • Undertake new initiatives like Taxonomy redesign, accessing secured content that improve access to knowledge
    • Develop and maintain relationships with business leaders to understand their requirements and solve for that
    • Identify synergies and opportunities across the Consulting Infrastructure teams to take coherent actions for compounding results.
    • Develop process to improve community engagement & collaboration to drive participation to exchange tacit knowledge and best practices across practice.
  • Intellectual Property Management    
    • Support cross-team projects related to improving how we manage intellectual property
    • Provide direction and ensure KM organization deliver on GDPR expectations, client agreements and protect client confidentiality.
  • Technology Infrastructure
    • Articulate knowledge architecture in the new, foster innovation; and pilot new ideas, partnering with “Innovation Architecture” teams
    • Develop an ecosystem of external providers for knowledge management
    • Make buy/ build decisions for development and deployment of technology platform
    • Lead initiatives (with CIO and other providers) to re-engineer and improve existing knowledge infrastructure; identify and oversee the technology initiatives required to support the firm's long-term knowledge management objectives
  • Adoption, Measurement & Improvement      
    • Champion knowledge sharing & partner with business leaders to bring needed shifts in culture of contribution & reuse
    • Partner with Learning organization to develop customized KS learning aids and communications strategies to build awareness of the knowledge capabilities, initiatives and programs available to the organization
    • Increase awareness of outcomes & impact, both internally to KS and with key stakeholders
    • Establishes data driven approach to drive knowledge management to desired outcomes
  • People Management 
    • Lead the global knowledge Management & Delivery team & Process, Innovation & Technology teams.
    • Build & manage relationships with internal partner organizations globally to effectively deliver on the KS vision.
    • Build a collaborative culture (and regular forums) across various business dimensions in the large KS team (& partner orgs) working across diverse business dimensions to exchange tacit knowledge and best practices.
    • Be an effective Team Leader to assigned Team Members, participating in Performance Achievement processes, coaching and development
  • Business Operations:
    • Plan, forecast, manage, and own knowledge management budget and oversee its effective utilization

Basic Qualifications:


  • 15 years content expertise in knowledge management
  • 8 years experience in managing large teams (150+)
  • 8 years experience and strong understanding of new technologies and tools in Knowledge Management

Preferred Qualifications:


  • 10 years with Accenture (solid understanding of organization model, leadership roles) or working with a major consulting organization


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.



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