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Operations Manager

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00544780

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Portfolio & Delivery Management professionals plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.
 
Job Description
  • Responsible for managing a service delivery team and performing escalation management
  • Responsible for meeting SLA per contract
  • Perform client management
  • Assign all work assignments, manage the quality of the work and drive the people management activities within the team
  • Effectively manage internal and external client relationships
  • Apply consistent judgment and discretion with work directly related to management policies and the general operations of the business

Basic Qualifications

  • Minimum of 6 years’ experience in an operations delivery/contact center environment
  • Bachelor’s degree
Preferred Qualifications
  • Active social media user with knowledge of at least 2 social media platforms
  • Knowledge of internet advertising
  • Six Sigma experience, Green Belt/Black Belt
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

 

 


 

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