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Agility Services - Quality Assurance Analyst (Austin, TX)

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00543325

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- Job description

Agility Services offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company.  Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.  
   
As an Agility Services employee, you’ll apply your skills and experience to help drive 
business transformation for leading organizations and communities.  In addition to  
delivering innovative solutions for Accenture’s clients, you’ll work with a highly skilled,  
diverse network of people across Accenture businesses who are using the latest emerging  
technologies to address today’s biggest business challenges.  You’ll receive competitive 
rewards and access to benefits programs and world-class learning resources.  


Title: Quality Assurance Analyst

Location: Austin, TX

Project Expected Duration: Multi-Year 

Hours: All Shifts Available 


Day-to-day responsibilities may include, but are not limited to:

  • Partners with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
  • Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
  • As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
  • Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis
  • Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
  • Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
  • Mentors auditors on the use of audit tools and systems
  • Develops process documentation and aggregates feedback about the functionality of audit tools

 

Basic Qualifications

  • Bachelor’s Degree OR High School Diploma plus a minimum of 2 years relevant work experience
  • Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
  • Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required
  • Proficiency in Microsoft Word and PowerPoint

 

Preferred Skills / Experience

  • Experience developing and maintaining expertise on corporate policies and/or standards
  • Knowledge of multi-cultural communications and cultural context in supporting other countries
  • Experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

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