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Agility Services - Reporting Analyst (Austin, TX)

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00543241


- Job description

The Reporting Analyst is responsible for ensuring that all needed operational and client reports are prepared and published.  S/he provides support in developing analytics that will be used in driving project and client performance.


Day-to-day activities include, but are not limited to:

  • Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
  • Produce and deliver tracking and reporting for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
  • Perform ad-hoc data analysis to support business initiatives
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation
  • Address reporting and data related questions from the team
  • Maintaining the daily relationship with the business intelligence supplier
  • Interface effectively with other teams, delivery lead, client team and other key stakeholders
  • Seek opportunities to drive innovation and process improvement within the reporting spectrum

Basic Qualifications

  • Bachelor’s Degree OR High School Diploma plus a minimum of 2 years of relevant work experience
  • Minimum 1 year of experience in a reporting or analytics environment, with proven ability to deliver high quality and accurate reports within demanding timescales
  • Advanced Microsoft Excel, technical, and numerical skills
  • Demonstrated ability to recognize reporting process gaps and recommend improvements
  • Demonstrated ability to clearly communicate complex quantitative analysis into actionable insights
  • Proficiency in Microsoft Word and PowerPoint


Preferred Qualifications

  • Prior experience with SQL and an understanding of relational databases
  • Prior experience with Microsoft Access and/or Microsoft Excel Macros
  • Knowledge of data tools


Professional Skills Requirements

  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Passion for corporate mission and ensuring a world class user support experience
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results 

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