Job Location: TX - Dallas
Regional Description: Southwest
Job Number: 00542921 00542921_en
The Accenture Cloud Platform Cloud Service Delivery & Assurance Manager will manage the relationship and delivery of Accenture Cloud Platform (ACP) services from offshore and onshore delivery locations. The Cloud Service Delivery & Assurance Manager will manage the cloud services being delivered to multiple clients located in North America, Europe and other regions. The Accenture Cloud Platform is a highly dynamic platform with an aggressive service offering roadmap. The Cloud Service Delivery & Assurance Manager is responsible for supporting existing operations, but also in driving the establishment, support and definition for new service offerings.
The Cloud Service Delivery & Assurance Manager will be responsible for overseeing the below services being delivered including:
• Service Desk • Cloud Management Services (OS Admin, Patching, Antivirus, Backup, etc) • Public Cloud Services (IaaS, PaaS, SaaS) • Application Support (Operations, Maintenance, Bug Fix) • Vendor and Accenture Delivered Services • New Services Offerings ACP Operations Accountability • Focal point for client activity across ACP Operations, serving as a primary point of contact for assigned client accounts and ACP customers • Manage service delivery across all locations where services are provided, such as client locations, delivery centers, external providers, etc. • Manage the delivery of agreed scope of service at agreed price • Work with client account delivery teams and delivery centers to commit service delivery operations to SLA achievement, demand plan and delivery schedule • Work with delivery leaders to optimize cost-to serve. Participate in cloud strategy discussions with client and account team to provide cloud mobilization and delivery expertise • Deliver efficiencies through industrialized processes and improved automation • Achieve defined SLA commitments and other financial/operational metrics for area • Escalate performance issues to ACP leadership Work with Accenture Cloud Platform Leadership and Client Account Management Teams Proactively • Address supply demand gaps, confirm demand plan and report on delivery performance • Manage continuous improvement and enhancements for client delivery • Promote ACP feature adoption and journey to cloud initiatives • Participate in account planning and roadmap discussions • Achieve year over year efficiency gains in conjunction with delivery service providers Participate in Solution Design Processes • Validate and sign off on specific solution configuration/deal shaping to ensure delivery capability will achieve client expectations
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