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Federal - Desktop Services Engineer

Job Location: MD - Greenbelt

Regional Description: Northeast

Job Number: 00539321


- Job description

Organization: Accenture Federal Services

Location: Greenbelt, MD


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes.  We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.  


The Desktop Service Engineer Support Engineer will primarily be responsible for the overall maintenance and support of the Windows desktop environment (Windows OS 7,8,10) including, software distribution infrastructure, product lifecycle management, Anti-Virus end point protection security suite, as well as provide senior level operational support.



  • The Desktop Service Engineer is expected to provide support and maintenance to all physical architectures on all remote locations as part of the 2020 Census, including:
    • Regional Census Centers (RCC).
    • Area Census Offices (ACO).
    • Puerto Rico Census Area Office.
    • Other designated locations as necessary.
  • Collaborate with TCO to design network services (e.g., DNS, DHCP, IP Management) which integrate with existing BCC network services.
  • Provide network services, desktop services, office print services, and shared services needed to support 2020 Census operations in all remote locations in scope for the 2020 Census.
  • Assist in the assessment of the current state of the office services architecture/design.
  • Ensures adequate infrastructure monitoring, reporting, and alerting systems are in place. Identifies the need for new security technology solutions; designs, reviews and collaborates on the deployment of new solutions.
  • Research new technology involving computer hardware and software to enhance the security posture.
  • Solution validation and testing, ROI and deployment strategy; Interface with existing and new vendors relevant to desktop technology and security. Apply information and knowledge to an endpoint technology road map.
  • Apply best practices, strategies, methodologies, and approaches to systems administration tasks and complex projects


Basic Qualifications:

  • Master's Degree and 8 years experience, Bachelor's and 10 years of experience, Associate's Degree and 12 years, or 14 years with no degree
  • 3 years of Windows Desktop Engineering support experience
  • 1 year experience creating OS image/build packages, application packages and undertake OS installation/troubleshooting
  • 2 years experience with AD structures, Global Policies (GPOs), User permissions
  • 3 years proven hands-on administration experience in three or more of the following traditional infrastructure competencies:
    • Windows Server Administration
    • Citrix VDI
    • Active Directory
    • Cisco UCS
    • VMware
    • SQL Database

Preferred Qualifications:

  • MCSA/MCSA, VCP, Cloud Computing, Network+
  • VDI (Virtual Desktop Infrastructure) managing the virtual image

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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