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ServiceNow Implementation Specialist Manager

Job Location: WA - Seattle

Regional Description: West

Job Number: 00538714


- Job description

Accenture Operations
ServiceNow Practice
Locations: Location Negotiable
Accenture is a leader in helping organizations move to the cloud to take advantage of a new era of service delivery and flexibility, where applications, infrastructure and business processes are brought together and delivered As-a-Service.
Accenture’s ServiceNow agenda offers comprehensive, industry-focused cloud services including strategy, implementation, migration and managed services, and assets including the Accenture Cloud Platform that can drive broader transformational programs for clients. Accenture has worked on more than 13,000 cloud computing projects for clients, including three-quarters of the Fortune Global 100, and has more than 17,000 professionals trained in cloud computing.
Key Responsibilities
These professionals are designers and ambassadors. Insatiable curiosity ensures they feel at home on the cutting edge. They are known as experts internally and externally. They bring emerging ideas to life by shaping Accenture and client strategy through trusted advisor relationships. Using deep technical expertise, business acumen and fluid communication skills, they translate the possible into reality.
Is a Powerful communicator who Consults with Senior Executive levels regarding technical solution designs and business requirements.  Understands all aspects of Business Operations and IT Management.  Can translate business requirements into demonstrable solutions.  Is a Thought Leader with Proven Innovation in Cloud and Platform as a Service solutions.
Discusses all aspects of a current or future ServiceNow Solutions with all levels of internal and customer resources including project stakeholders, Customer Senior Managers, CIOs, CTOs and Chief Executives.  Able to Design and Architect new solutions working from conceptual and business requirements all the way through live production systems.  Understands the ServiceNow platform at all levels including hardware, software, infrastructure and interface.  Comfortable Reverse Engineering Existing Platform Deployments including detailed code level knowledge.
Is a teacher, mentor, and leader in all aspects of team development and skills growth.  This includes technical and “soft” skills such as business communications and consulting.  Understands Financial and Accounting aspects of business and project management.  Can develop and run project and team meetings. 
Has experienced designing and coding advanced solutions for B2B and Platform integrations with the ServiceNow platform.  Is comfortable implementing ServiceNow platform Security including deployment of encryption and authentication techniques for all ServiceNow infrastructure components in an “as a Service Solution.”  Demonstrates and maintains advanced Trouble Shooting skills.



Basic Qualifications
  • Travel is Required for this Role
  • Customer Deployment Experience leading complex ServiceNow implementations
  • BS/BA IT, Computer Science, or equiv./related experience
  • 6+ Years of Experience with ServiceNow Implementations and a documented record of   at least 40 successful Phase-1 and Phase-2 Deployments or equivalent as lead
  • 6+ Years Advanced experience in JavaScript or related application development
  • Experience with all Aspects of the ServiceNow Platform Architecture including but not limited to:
  • Familiar with and can write angular JS / Portal Development
  • Jelly - UI Macros / UI Page development / Content Management System
  • Demonstrable Advanced Design and Trouble Shooting Skills with ServiceNow APIs
  • Advanced Platform Integration experience required including SOAP, REST, JDBC, FTP, and Scripted
  • Design, Implement and troubleshoot LDAP, SSO, Authentication and data integrations
  • RDBMS/SQL Experience - in establishing integrations through JDBC and the MID Server
  • Design and Implement Advanced Business Process Management/Automation Solutions including Workflows
  • Design and develop Advanced Multifunction Script Includes and Glide-Ajax
  • Performance Architecture, Testing, Troubleshooting and Resolution including Database, Web Server, and ServiceNow hardware Architecture.
  • Experienced and Comfortable Presenting to large Audiences
  • Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, Workflow, SLAs, Reporting
  • Advanced Application Experience in Area of Concentration: ITOM: Orchestration, ServiceMapping, Discovery + CMDB, Asset Management, Event Management, SecOps, CSM, HR, Domain Separation, ITBM
  • Example Architecture Design Drawings and Documentation
  • Consults with Customers including ServiceNow platform Architecture and           Concepts through Requirements, Testing and Next Phase
  • Innovation, Thought and Team Leadership
  • Cross-Training and Internal Support
  • ITIL Foundation Certified  
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified
  • ServiceNow Developer Certified
  • ATP Instructor Certified
  • Advanced Accreditations/Certifications in Area(s) of ServiceNow BU Concentration

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.  
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.  

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity  
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women.

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