Job Location: CA - San Francisco
Regional Description: West
Job Number: 00530003 00530003_en
A qualified candidate will manage technical workstation, network and voice service-related operations for multiple offices in a 10K-person region for a 50K+-person organization. Assists with development and deployment of desktop technology strategy, developing innovative techniques to address technical support work volume and new technical challenges, transitioning from break-fix approach to a valued partner with the business. Manages region and US-level projects and strategy for one or more functional areas (such as Security, Demand Management, Operations, Strategy, Image Management, etc.) Oversees the work of regional IT and/or maintenance staff to ensure that all work is completed on time, within budget, and to client requirements. Responsible for designing and implementing improved process or operational policies and ensuring the sharing of best business practices within the region and across regions through peer collaboration. Recommends changes to products or services to fulfill customer needs. Manages local and remote subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Ensures that physical inventory levels are monitored and replenished as needed. Has full authority for personnel actions. Develops, maintains, implements, and champions department processes.
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