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Technology Fulfillment Manager

Job Location: GA - Atlanta, IL - Chicago, NJ - Florham Park, NY - New York, TX - Dallas, VA - Arlington

Regional Description: Midwest

Job Number: 00526895


- Job description

Role Summary: With both creative and project management skills, these professionals support our Alliances teams in resale opportunities. They facilitate the delivery of our resale capabilities and offerings including logistics, deal execution, maintenance renewal and/or resale services. They support client or vendor needs to ensure the goals are meet or exceed.

Key Responsibilities: Overall • Lead/support client and sales function for resales businesses • Manage the delivery of resale offerings • Strategize with resale services to support medium/large sized and/or complex vendor needs • Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients • Delivery Client superior service around order management for resale transactions • Provide clients and engagement teams with factual information and analysis on various technology solutions that support our client needs for technology purchase • Be a prime contact for our clients and client teams, identifying opportunities for resale and supporting same (quoting, ordering, logistics, services, invoicing support), creating /maintaining high levels of customer satisfaction in all client related situations • Identify and escalate any client issue as appropriate • Work to gain knowledge about the client's business and relevant processes and document information • Manage primary responsibility for overseeing the order process – from quote to contract to delivery to invoicing and post-delivery support • Shape deals to take advantage of all available trade-in incentive programs offered by vendors • Identify, track, and position opportunities to sell maintenance renewal agreements with Clients • Become an expert in the resale programs for one or more Vendors through knowledge of the Vendors' products and programs • Work with Vendors and own the process to obtain the best available pricing and other resell terms, leverage the opportunity to interact and build deep Vendor relationships • Support process to get Purchase Orders approved with client signature on Quotes • Work with resale services to coordinate custom shipping requirements on behalf of client • Managing the process to renew maintenance agreements for equipment previously resold by Accenture • Provide support to clients to manage inventory, service levels, renewal dates, and other aspects of our clients' Maintenance contracts • Participate in or facilitate discussions and flow of information between Vendors, Alliances Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary • Generate Client Quote from Vendor Quote using appropriate pricing strategies in coordination with Alliances Sales • Provide customized information, reports, or other forms of support.

Basic Skills:

-Recent intermediate level Excel skills

-Excellent communication (written and oral) and interpersonal skills

-Organizational, multi-tasking, and time-management skills

-Completed bachelor's degree

-High level understanding of project management

-The need to meet or exceed standards and drive to a deadline


Supplementary Qualifications:

-Ability to extrapolate meaning from data

-Adaptability to ever-changing environment

-Ability to recognize and recommend process improvement

-Channel and resale knowledge/experience

-Basic understanding of corporate finance

-Fluent in another language: Spanish, French, Portuguese, Japanese


Professional Skill Requirements

Proven success in contributing to a team-oriented environment.

Proven ability to work creatively and analytically in a problem-solving environment.

Excellent leadership, communication (written and oral) and interpersonal skill

Ability to meet travel requirements, when applicable

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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