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Agility Services – Content Moderation Associate (Flexible Shifts Available – Austin, TX)

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00510765

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- Job description

Help improve the quality and safety of online content, while gaining hands-on job experience.  Agility Services is hiring full-time employees to work as Content Moderation Associates on a fixed-duration project for one of our leading clients.
 
As a Content Moderation Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported for account support. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. 
 
Day-to-day responsibilities may include, but are not limited to: 
  • Understand and remain up-to-date with client policies and guidelines
  • Review user reports regarding website content
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Serve as an advocate for the user community
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.  We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
 
As an Agility Services employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
 
Location
This is not a virtual/remote role; the work is based at the client premises in the Domain Area of North Austin or Downtown Austin, TX, depending on team supported.  This role requires a distinct level of professionalism.  Relocation assistance is not provided. 
 
Hours / Shifts
The role requires incumbents to work 5 out of 7 days a week on a 8½-hour shift with 8 paid hours during this time frame. 
 
The following shifts are currently available:  8:00 AM – 4:30 PM; 4:00 PM – 12:30 AM; and 12:00 AM – 8:30 AM. 
 
NOTE: Shifts and rotation frequency (if applicable) are subject to change, depending upon business needs. 
 
Team Leads will try to accommodate individual schedules, but guarantees cannot be made.  While individuals may work within a set shift, due to the nature of our business being 24/7, 365-days a year, incumbents will need to bring a degree of flexibility to work outside of their core hours, and remain open to working different shifts in the event coverage is needed, or if business needs subsequently change.
 
 
Training
 
Meals
Depending on location and shift hours worked, meals are provided at no expense to employees at the client site.   
 
 
 
 
 
Basic Qualifications
Preferred Skills / Experience
  • Active Social Media presence: Facebook, LinkedIn, Twitter, YouTube. Instagram, etc.
  • Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
  • Experience with confidential information collection and management p
  • Experience within a business process outsourcing environment or comparable service/process management environment
  • Knowledge of multi-cultural communications and cultural context in supporting other countries
Professional Skills
  • Excellent communication (verbal and written), facilitation and interpersonal skills
  • Passion for ensuring a world class user support experience
  • Quicker learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
  • Knowledge of multi-cultural communications and cultural context in supporting other countries highly desirable
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

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