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Implementation/Install Analyst

Job Location: MN - Minneapolis

Regional Description: Midwest

Job Number: 00500020

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
 
Job Description
A professional at this position level within Accenture has the following responsibilities:
Analyzes and solves problems that are low complexity and may be routine in nature where answers can be readily obtained.
Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.
Receives moderate of level instruction on daily work tasks and detailed instructions on new assignments.
Decisions impact own work and may impact the work of others.
Individual contributor as a part of a team, with a focused scope of work.
 
 
The Install Analyst works as part of a small team that installs or upgrades Navitaire clients onto new releases of the Navitaire reservation system (New Skies).   Throughout the installation process, the analyst provides a variety of tasks ranging from application deployment, configuration, performance testing and go-live support.  In this role, they will require strong technical and troubleshooting skills across a distributed Windows environment with multiple interfaces.  The install analyst will have direct interaction with clients requiring excellent technical communication skills. 
Additional responsibilities:
• Documentation for issues, knowledge base, organizing, and maintaining our portal
• Install/Upgrade Navitaire clients onto a new reservation system with the appropriate add-on products.
• Performing operational validation testing of environments to ensure all technical and operational components are in place and working as expected.
• Support the team during go-lives in on call rotations.
• Assess/install/maintain third-party tools
• Make proactive suggestions for service improvements
• May participate in:
   -Planning and designing new platforms and integrating new technologies into existing infrastructure

Basic Qualifications:-

 

  • Minimum 2 year of experience in IT Application Operations
  • Minimum 2 year of IT operations and/or SW development
  • Minimum 2 year experience in IT customer service/problem management-resolution
  • Minimum 2 year experience with  Microsoft applications (Office, Windows 2008, SQL 2008, Visual Studio, .Net)
  • Minimum 2 year of relevant work experience (Infrastructure/IT Operations, IT Service/Product Development)

 

General Skills:
• Proven ability to work independently and as a team member
• Good communication (written and oral) and interpersonal skills
• Good organizational, multi-tasking, and time-management skills
• Flexible work schedule to accommodate international team interfacing
• Ability to be flexible and work analytically in a problem-solving environment
• Problem Solving & Escalation Management
• Problem Management
• Technology Troubleshooting
• Infrastructure Operations
• Operational Excellence
• Operations Management
• Project Management
• Deploy Solution
• Service Excellence
• Computer Incident Management Response
• Sharepoint a plus
• Windows operational/administrative experience a plus

 

 

Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills. Proven success in contributing to a team-oriented environment. Proven ability to work creatively and analytically in a problem-solving environment. Excellent leadership, communication (written and oral) and interpersonal skill.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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