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Agility Services - Corporate Trainer II (Palo Alto, CA)

Job Location: CA - Palo Alto

Regional Description: West

Job Number: 00491206

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- Job description

Agility Services offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company.    Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists. 
 
As an Agility Services employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources. 
 
Location: Menlo Park, CA
Project Expected Duration:  12 Months
Hours: Varied
 
As a Corporate Trainer II, you will provide dynamic service and support to our client team.  Dedicated to quality, you will create, maintain, and deliver new hire, supplemental, or continuous education training to members of the project.  Corporate Trainers are also responsible for ensuring that roll-outs are done to the members of the project should there be policy updates or changes provided by the client.  The trainers may also responsible for the creation, administration, and analysis of proficiency/calibration exams.
 
Day-to-day responsibilities may include, but are not limited to:
  • Planning, design, and delivery of training sessions, including ad hoc training, for both new and existing team members
  • Develop effective induction programs to assure new hires embrace client culture and understand cultural context for markets to be supported
  • Monitor and review the progress of trainees through questionnaires and discussions with managers, and ensure corrective action when needed
  • Ensure training quality through service level and training evaluations/assessments
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures, and best practices
  • Collaborate with key stakeholders to ensure training content is updated and aligned with policies
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
  • Manage participation during training delivery to ensure maximum contribution—test for understanding, observe behavior, and alter delivery method if necessary
  • Maintain knowledge in Learning & Development best practices
  • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities
 
Basic Qualifications
  • Bachelor’s Degree or High School Diploma plus a minimum of 3 years relevant work experience
  • Minimum 2 years of training delivery experience, using multiple delivery methods
  • Prior work experience employing instructional design principles and practices including adult learning methodology, interactive training and learning design, eLearning design principles, and designing for multi-generational audiences
  • Proven experience in designing and facilitating multiple training events in a corporate setting
  • Strong administrative, organizational, and project management skills with the ability to manage multiple projects simultaneously and deliver within scope, on time, and on budget
  • Demonstrated knowledge and experience with effective learning methodologies, tools, and learning management systems
  • Experience coordinating events and preparing learning guides and other related materials
  • Demonstrated ability to anticipate, identify and plan for obstacles or barriers to learning and performance support solutions
  • Proven ability to interact effectively with diverse learners, including the ability to cohesively present, organize information, and effectively articulate messages
  • Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
Preferred Skills / Experience
  • Bachelor’s Degree in Instructional Design, Human Resources, Education, Training and Development, Organizational Design, or related field
  • Prior training experience in a technical support or client care operation
  • Knowledge of multi-cultural communications and cultural context in supporting other countries
Professional Skills Requirements
  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
  • Passion for corporate mission and ensuring a world class user support experience
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 

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