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Infra Tech Support Practitioner

Job Location: NJ - Florham Park

Regional Description: Northeast

Job Number: 00483528

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- Job description

Career Track:  Client Delivery & Operations
Role:  Infra Tech Support Practitioner
Location:  Florham Park, NJ
 
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-service" business revolution. 
 
Job Description Overview:

The Infra Tech Support Practitioner must be able to perform the Desk Support Technologist role without direct supervision.
 
Role Responsibilities:
  • Providing technical onsite support to customers resolving open incidents assigned
  • Prioritizing these incidents & following the established procedures for the country region
  • Provide normal operations as quickly as possible by using the tools defined to track and report these incidents incident management system & asset management
  • Meeting deliverable requirements or service level metrics SLM.
  • Infra Tech Support Practitioner has responsibility for assigned technologists within their offices and is responsible for coordinating the support team.
  • Main responsibility is to ensure that service levels in the corresponding location offices are maintained or improved.
  • Infra Tech Support Practitioner will work closely with the Office Lead Supervisor to identify and escalate risks that may impact the level of service acting as soon as possible to minimize reduce the impact on customers and must implement all local and global defined procedures to cover the scope of services.
Basic Qualifications:
 
• Minimum of 1 years of experience with service desk support in particular with ServiceNow
• Minimum of 2 years of experience with enterprise technology systems and responding to escalations
• Minimum of 2 years of experience with ensuring hardware inventory is in working order following documented management systems
 
Professional Skill Requirements:
 
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong coaching and project management skills
• Strong organizational, multi-tasking, and time-management skills
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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