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Desktop Support Specialist

Job Location: MA - Boston

Regional Description: Northeast

Job Number: 00482152


- Job description

Career Track:  Client Delivery & Operations
Role:  Desktop Support Specialist
Location:  Based in Boston, MA
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a-service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-service" business revolution. 
Job Description Overview:
Client Operations professionals are responsible for the day-to-day provision of long-term outsourcing services to one or several clients.  They design, manage and implement the activities associated with key business functions. The Service Delivery/Operations capability focuses on the attributes or skills essential to providing the necessary services and solutions to the client, the client’s employees or the client’s customers in fulfillment of contractual obligations agreed upon by both parties. Examples of professionals in this capability would be software developers and technical architects. The Technology Infrastructure Outsourcing specialty incorporates a wide range of outsourcing skills that focus on four major areas of IT and technical support: communications, desktop management and mobility, customer support and hosting.
Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner. Ensure proper documentation, notification, escalation, and tracking/follow up of all incidents.
Key Responsibilities Include:
• Provide technical support to the project
• Assist in assembling and configuring new personal computer hardware when it is received from vendors 
Assist in assembling and configuring new server hardware when needed per client requirements 
• Install and configure application software along with various required system files and utilities according to approved specifications standards and procedures
• Maintain problem status for each problem ticket assigned according to current standards and specifications and monitor support performance goals
• Perform asset management functions for all assets according to current policies and procedures
• Provide support for hardware, software, and/or network connectivity problems.  Maintain problem status for each problem ticket assigned according to current standards and specifications
• Obtain patches, fixes, and product updates with appropriate hardware and software vendors
• Provide on-call support outside normal business hours as needed.
Basic Qualifications:
• Minimum of 1 years of experience with Proactive Customer Service Support
• Minimum of 1 years of experience with enterprise ticketing solution
• Minimum of 2 years’ experience troubleshooting technical issues
Professional Skill Requirements:
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Networking skills a plus
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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