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Federal - Enterprise Management Engineer

Job Location: MO - St Louis, VA - Springfield

Job Number: 00480799

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- Job description

Organization: Accenture Federal Services

Location: Springfield, VA

                                      

Great outcomes are everything. It's what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.

 

The Enterprise Management Engineer is responsible for analysis, design, and configuration of all Enterprise Management products to support the monitoring and metrics associated with IT service health and service level monitoring.


Key Responsibilities:

  • Functions as an administrator & tool developer for IT Service Management tool suite to enable capability enhancements and support customers directly.
  • Assist in the implementation of the Enterprise Monitoring solution using the BMC IT Service Management Suite, to include daily maintenance and future upgrades.
  • Assist in the creation/ maintenance of Standard Operating Procedures Documentation for daily activities.
  • Ensures and maintains the integrity of the ITSM processes and data.
  • Assist in managing Event Management Process.
  • Works with customers to develop reports specific to their business units and needs.
  • Works with functional teams and external IT enterprise service providers to collect events from devices managed by these service providers.
  • Work with external Infrastructure Service Providers (ISP) to integrate the Enterprise Monitoring solution into the clients overall Enterprise Solution.
  • Facilitates internal customer use of the ITSM tool, including the handling of routine requests.
  • Participates in continuous process improvement in all areas of IT.
  • Participates and leads in analyzing unique issues, systems  or problems having large or total organizational impact.
  • Researches and identifies potential resolutions to issues through external resources (knowledge base, internet, etc).

 

Basic Qualifications:

  • BA/BS degree in Computer Science, Computer Information Systems, Engineering, Math, Business or other related field, and 3 years of systems integration experience, or 7 or more years of recent systems integration experience
  • Effective oral and written communications skills

Preferred Qualifications:

  • IT service management or IT operations management experience
  • Basic programming or scripting skills with a high level understanding of application architecture and familiarity with .NET, ASP, SQL, COM and other  development frameworks
  • VMware Virtualization experience
  • AWS Cloud Services
  • Prior experience configuring infrastructure monitoring applications to include monitoring of both physical and virtual infrastructures.
  • Understanding of SAN/NAS/DAS technologies
  • Understanding of Server Hardware (Dell, Sun)
  • Understanding of TCP/IP, SNMP, Event Logs
  • Designing and implementing ITIL and operational processes
  • Working with customers to leverage ITSM tool suite capabilities to solve business problems and with ITSM tool configuration and customization
  • Collaborating with customers (both IT and outside IT) to gather business and functional requirements, gather process data & information, and assist with process re-design

An active security clearance or the ability to obtain one may be required for this role.

                   

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

                              

Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.

                                       

Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

                                                               

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

                                            

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

US Citizenship Required.

 

 



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