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Utilities Customer Transformation Manager

Job Location: TX - Dallas

Job Number: 00474808

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

Industry Solutions and Services professionals play a wide variety of roles related to delivery and sales, maintaining and growing industry as their center of gravity.

Job Description

Industry Applications-Resources professionals design, implement and deploy packaged software solutions that have been developed to accommodate unique industry business and management processes, regulatory requirements and other business needs which cross multiple industries.

Resources Industry Applications professionals analyze, design, build, test and deploy innovative Resources industry-specific solutions - including solutions for the Chemicals, Natural Resources, Energy and Utilities industries - that enable industry standards and processes.

A professional at this position level within Accenture has the following responsibilities: Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals. Uses considerable judgment to determine solution and seeks guidance on complex problems. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.  Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside. Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

 

Job Description

  •  Deliver Customer Transformation projects
  •  Lead and manage teams during the project delivery
  •  Interact with clients and focus on meeting or exceeding their expectation
  •  Support sales opportunities (RFPs or sole sourced)
  •  Actively contribute to recruiting of additional talent to our Accenture            Energy Consumer Service (AECS) Industry Consulting practice
  •  Actively contribute to our AECS Industry Consulting offerings and assets
  •  Weekly travel Monday through Thursday


Basic Qualifications

  •  Experience in: Customer Service project delivery / Customer Transformation project delivery
  •  Deep skills in included required skills
  •  Ability to meet travel requirements  
  •  Minimum of 5 years’ experience in Sales and/or Service Transformation      programs
  •  Minimum of 4 years of consulting experience
  •  Minimum of 4 years of project management experience
  •  Minimum of 5 years’ experience in the utilities industry
  •  Bachelor's Degree

Preferred Qualifications

  • Utilities Customer Care Experience - operations or consulting
  • Functional and/or Technical Experience with CRM / Customer Care with focus on business process improvement and/or supporting technical solutions (e.g. in the contact center, back office and strategic departments of a retail utility)
  •  Experience with / understanding of smart grid impacts on CRM / Customer Care
  • Experience with utilities value levers (operational and strategic)
  • Demonstrated experience and ability to develop road maps, strategies and also lead defined projects to design, "build", and implementation
  • Deep expertise in problem solving and structuring, (logical and analytic capabilities)
  • Significant experience with resolving issues associated with improving operating and strategic performance
  • Demonstrated attention to detail and commitment to timelines and budgets
  • Demonstrated ability to 'get stuff done' in a short period of time at high quality
  • Demonstrated ability to lead a diverse set of team members through projects
  • Demonstrated ability to build, extend and maintain senior client relationships
  • Strong executive presence and client building / influencing skills
  • Exceptional communication and team building / mentoring skills
  • Project financials acumen

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

It is our intention for our people to work where they live.  However, in the context of our profession and serving our clients there may be times when you will need to travel.



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