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Telecom IVR Automation Engineer

Job Location: TX - Dallas

Job Number: 00474682

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.

 

The Tester Senior Analyst, while driving quality in our solutions they provide deep expertise in planning, constructing and executing test scripts. They demonstrate the ability to cope with growing complexity and creativity in design by thinking outside the box to determine the best way a test can be performed. Applying both business and functional knowledge, they develop end-to-end testing strategies a through the use of quality processes and methodologies.

 

Job Description

 

Testing professionals utilize Accenture delivery assets to plan and implement testing and quality assurance initiatives to ensure solution quality before deployment.

 

Test Automation professionals provide specialized expertise in test automation using commercially available functional test tools. Apply Accenture´s recommended test automation framework and best practices.

Basic Qualifications
  • Minimum 2 years of IVR testing experience 
  • Minimum 2 years of experience with Hammer Call master and/or Cyara Agile
  • Some experience with the following:
VB Scripting, OTA Integration
- NICE Call recording Testing
- Genesys Call routing
- OnQ/UIP/ALM Dialer outbound Technology
- Sprinklr Social Media integration
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.
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