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Federal - ServiceNow SME DC metro area++

Job Location: VA - Arlington

Job Number: 00463922

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- Job description

Organization: Accenture Federal Services

Location: Arlington, VA / Washington, DC

 

Great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions that solve the toughest problems fast--the first time. So you can change how people work and live.

 

Multiple positions are open from ServiceNow Developer / Consultant to ServiceNow Manager.  All positions require hands on ability, and will be responsible for delivering technology innovation and providing the backbone of our systems integration business. Accenture ServiceNow practitioners support the delivery of ServiceNow-based solutions for our clients.

 

Key Responsibilities may include:

 

Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the Service-Now platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform. 


Multiple positions are available, from Consultant to Manager level, and depending on level, duties may include:

  • Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
  • Obtain and analyze business requirements and develop technical/function requirements
  • Develop, design and rollout new applications modules, workflows and catalog requests
Basic Qualifications:
  • 2 years of professional experience supporting the configuration and development of ServiceNow
  • 2 year of professional experience developing with HTML
Preferred Skills:
  • Experience should include scripting, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, change, Service Request
  • Strong oral and written communications skills
  • Supervisory experience working with a diverse internal and client teams.
  • Client presentation development; executive presence
  • Ability to produce documentation utilizing the MS Office Suite
  • Broad understanding of ITIL V3 and its components.- Working knowledge of Linux operating system any of the following database types MySQL or Oracle
  • Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
  • Experience managing relationships, operating procedures and service level agreements with clients and coworkers
  • Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow
  • Customer Relationship Management experience
  • ITIL Foundations Certification
  • Web site design and human computer interaction
  • BMC Remedy administrator / developer experience
  • Development and delivery of ServiceNow training
  • Experience with AngularJS, Apache and/or Jelly Scripting
  • Web Services Integration (SOAP, REST, and JSON)
  • System/Process Automation (Orchestration) experience
  • Experience implementing systems using the Agile/Scrum methodology
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions 
An active security clearance or the ability to obtain one may be required for this role.
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
 
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
 
Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity 
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.


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