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In an era of consumerism, digital and data disruption, clients are examining their business and operating models to find a solution that will enable a step change in performance, and free themselves from the trap of multiple incremental initiatives with limited impact.

Superior and lasting business performance is being achieved by clients prepared to reinvent their business processes through data and applied intelligence.


Accenture Operations is reinventing business operations through industrialized business process expertise, technology, applied intelligence and data—to boost the intelligence engine of our clients’ businesses. The result is next-generation decision making with high-impact outcomes.


Accenture Business Process Services puts innovation to work for you. We apply the newest technologies to help organizations drive growth today—and future-proof their business for tomorrow.


Embedded in Business Process Services, RPA provides a 24/7 virtual workforce. It connects easily with your systems, supporting business process teams by handling repetitive tasks. This increases accuracy, reduces manual labor and boosts productivity. But our “robo-workers” do much more than that: they free up your people to focus on creative problem-solving that adds real value.

Our results so far ...


automation solutions have
been deployed.

27 million

annualized work hours
have been saved


of our business process
services clients.

That equates to more than $1 billion of client P&L benefit.

Automating records management Automating records management
Searching for improvement opportunities, an Accenture Business Excellence team...

We use analytics to unleash the power of data, generating real-time insights that support business outcomes, unlocking new growth, profitability and performance. Delivered through our 2,600 data scientists and 10,000+ business advisers, our leading analytics capabilities provide insights in days to accelerate timelines on strategic decision-making.

Analytics Business Process Services Analytics Business Process Services
Accenture is strongly positioned as Leader in Everest Group Analytics BPS Assessment

AI is a collection of advanced technologies that allows machines to sense, comprehend, act and learn. By using AI, we transform business processes that are highly judgment-based, or performed by specialists. The benefits? Breakthrough innovation and efficiencies through enhanced judgement, improved problem-solving and risk analysis, and enriched human/machine interactions.

Our process, domain and industry expertise combined with unmatched talent deliver innovative solutions with and for our clients at speed and scale. Our agile workforce of 110,000 on demand resources works with works with third-party talent marketplaces to access untapped capacity, helping to create workforces that are built to and for change.




“We are reimagining our BPS offerings using data,
analytics, and artificial intelligence, and driving
intelligent operations for superior business outcomes.”

Kaushal Mody

Business Process Services Lead - Accenture Operations

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