Ever watched a young child interacting with technology? Most are quick studies on any laptop, desktop, smartphone, tablet, gaming controller or virtual reality goggles that you put in front of them. For today’s kids, lightning-fast response times and the ability to tap and swipe their way to desired outcomes are table stakes for any user experience.

But while today’s youth may be digitally advanced, many of the IT systems states use to support children and their families are trapped in the technological past.

In talking to state IT and child support leaders, it’s clear they are concerned about how legacy mainframe systems have become an operational liability. These systems are becoming increasingly difficult to maintain and expensive to run. They can also be limiting – shutting child support agencies out of opportunities to innovate.

Historically, child support modernization has too often focused on system transfers or new system builds. Unfortunately, transfer systems rarely achieve all of a state’s requirements – and custom builds are high risk, high cost with lengthy delivery timeframes.

What if there were a modernization approach to quickly harvest the best parts of a legacy system – the business logic and functionality – and get all the benefits of a new implementation while leaving complex and costly burdens behind?

The solution is code conversion to a Platform-as-a-Service model. At Accenture, we have invested in this new innovative approach to provide a new option for child support system modernization. This approach helps child support agencies achieve their system modernization goals following a lower-risk, lower-cost approach. 

The result? You’ll be able to get to the modernization finish line more quickly and efficiently. And a modern digital platform is the perfect starting point for enabling better outcomes for the families (and digital-savvy kids) who rely on child support.

In an upcoming series of blog posts, we’ll be sharing more about this approach. I’ve asked Solution Architect Slade Gauntt to author these posts, which will take a closer look at how we make it all happen. Slade has spent the past 17 years designing, implementing and running child support systems for multiple states. He’s worked on custom builds, as well as system transfers between states, and is now focused on building technologies to help states efficiently modernize their legacy child support mainframe systems. 

Stay tuned for Slade’s insights on the three phases of child support mainframe modernization:

  1. Migrating from mainframe to cloud
  2. Harnessing the power of the platform
  3. Innovating at pace and scale

In the meantime, let’s stay connected via LinkedIn and Twitter.

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Valerie Armbrust

Managing Director – Consulting, Public Service, North America

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