Child Support: Innovate at Your own Pace
May 24, 2021
Migrating your legacy child support system directly to Salesforce means you can take full advantage of everything this cloud-native platform offers. It also means your system will never again become “legacy.” With three major releases every year, Salesforce continually delivers fresh and new ways to power your child support agency.
Whether enhancing your system using staple features or taking advantage of the latest and greatest, your child support agency will be able to manage innovations at your pace. Make changes organically as opportunities arise. Let your people adopt and adapt over time at their pace.
Contrast that with what happens when a child support agency custom builds or transfers and then adapts another state’s system. That strategy requires a “big bang” system cutover that can send shockwaves through your operations and your user base. It rips away what’s familiar all at one time rather than providing opportunities to evolve more naturally. And there’s really no way to avoid that. You can’t practically deploy, say, 20% of the new system and run 80% on the legacy system. They don’t talk to each other, so you must make the move all at once or spend time and money on complex integration that will become obsolete.
But with Accenture’s Automated Legacy Modernization – and direct migration to the Salesforce platform – your agency keeps operating as if you were running your legacy platform. You can then make incremental improvements over time.
For example, using standard Salesforce functionality, you can dramatically streamline scheduling. Set up your database of resources (people and locations) and event types. Salesforce can then quickly align the “who” with the “what” and “where.” So if you’re scheduling genetic testing, the platform makes it easy to see what resources you need to complete the test and which nearby centers have availability. If you’re scheduling a legal hearing, the platform can identify the type of attorney you need to schedule to represent the agency. Or if you’re pursuing an administrative process, the scheduler can identify which specialists can facilitate the review and order modification.
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Empowering Families to Support Children
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And while Salesforce doesn’t have standard functionality for child support’s complex establishment, enforcement and financial processes, that’s OK. You will have harvested those robust features and functions from your legacy system. Salesforce enables you to run all of that in the cloud for lower costs and easier maintenance. The platform also makes it much easier to adjust your modernized solution to accommodate legislative or other changes to how you operate.
If this approach sounds like something you’d like to explore, please connect with me via LinkedIn. I welcome the chance to answer your questions and explore the potential to pilot this approach with your child support agency.
Read other blogs in this series:
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Child Support: Have Your Code and Update It, Too
Slade Gauntt explains how child support agencies can solve their mainframe problem and prepare for longer-term improvements.
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Can Child Support Automate Modernization?
Slade Gauntt explains a better, faster, more cost-effective way to move child support systems from mainframes to the cloud.
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Child support systems: 3 steps to modernization
What if there was an approach to quickly harvest the best parts of a legacy system and reap the benefits of a new implementation without complex and costly burdens?
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