In an earlier post, I talked about automating migration of your legacy child support system from a mainframe to the Salesforce platform. It’s an approach that offers unparalleled speed and efficiency for bringing your invaluable business logic into a modern computing environment.

It also offers some important advantages over other types of code conversion. Most code conversions are quite effective at moving you off the mainframe and out from under the associated maintenance costs and difficulties. However, chances are you’ll soon realize you face another set of challenges: fully modernizing your user interface and making improvements to your processes and workflows. 

But when you go straight to the cloud with Salesforce, you’re achieving two critical outcomes at once: You’re solving your mainframe problem and you’re giving your agency the ability to fast-track other improvements and innovations.

Once the initial conversion is complete and you have a functionally equivalent solution running in the cloud-native Salesforce platform, the real fun begins. Salesforce offers a treasure trove of low-code/no-code capabilities and configurability that you can use to further enhance the system foundation converted from your legacy and continue innovating at speed.  

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Consider that Accenture has used Salesforce to stand up sophisticated vaccine management and contact tracing solutions in just months (with some early functions rolled out in weeks). Your child support agency can do the same – tapping into Salesforce’s ability to quickly and easily build workflows and processes tailored for your unique case management, legal and financial processing needs. There are also native platform features and offerings through the Salesforce application exchange to support task management, content management, form generation, scheduling and other child support program needs.  

For most agencies, a top priority will be updating the user experience – moving away from green-screen replicas and toward a modern graphical user interface. Salesforce makes it relatively easy to create the kind of intuitive experience we’ve all come to expect whether we’re doing our jobs, transferring money online or ordering takeout for dinner.

Another top priority is making your child support system mobile. Standard Salesforce functionality enables you to serve up a mobile experience so your users and customers can more readily access information and complete tasks, and eligible parents can begin receiving support payments sooner.

Interested in exploring how your child support agency might benefit from Accenture’s Automated Legacy Modernization solution? Connect with me via LinkedIn so I can answer your questions and learn more about your specific needs.

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Can Child Support Automate Modernization?
Slade Gauntt explains a better, faster, more cost-effective way to move child support systems from mainframes to the cloud. Read the full Accenture blog.
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Child support systems: 3 steps to modernization
What if there was an approach to quickly harvest the best parts of a legacy system and reap the benefits of a new implementation without complex and costly burdens?
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Slade Gauntt

Managing Director – Technology, Health & Public Service, North America

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