When browsing the Web, we see ads that make big promises. Supplements to transform our abs. Books to overhaul our personal relationships. Three easy steps to get rich in real estate. We typically ignore these ads. If something sounds too good to be true, it usually is, right?

That was my initial reaction a couple of years ago when I heard about the potential to automate modernization of child support legacy systems.

I’ve worked with these systems for more than 15 years. Having helped states build new systems from scratch and refactor transfer systems, I understand the complexity of child support business processes spanning case management, legal and financial requirements.  I’m familiar with the online, batch, and event-driven architecture styles we use to implement these robust applications.

I also have a real appreciation for how burdensome these legacy systems have become for the agencies that run them. They cost a fortune to operate (and get more expensive every year). Beyond the costs, they’re difficult to maintain. And while they’re effective engines on the back end, these mainframe systems represent huge barriers to innovation. 

Some child support programs have tackled legacy system challenges with a system transfer or new build – often at a cost of approximately $100 million (or more) and with a timeline of around five years (at best).

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Here’s where the hard-to-believe part comes in:

What if there were a way to keep your proven business logic while getting rid of mainframe maintenance and innovation challenges?

What if that approach could enable you to cut system maintenance costs by an average of 60% to 80%?

And what if the migration could be completed in 18 to 24 months and at a fraction of the cost of a traditional system transfer or new build?

These results are possible through a collaboration among Accenture, Salesforce and other key partners. We have created a toolset for harvesting the legacy logic that you’ve tuned, perfected and relied on for decades and migrating it on to the Salesforce platform as the foundation for modernization.

While this first step doesn’t give you a beautiful new interface or more elegant workflows, it does provide a functional equivalent that supports day-to-day needs while you work to make the other improvements. And because Salesforce is a cloud native platform, you won’t be thinking about servers or upgrades or patches.

In short, getting your child support system off a mainframe doesn’t need to involve the pain, expense and time of a custom development journey. By automating migration to Salesforce, you can eliminate the maintenance headaches while positioning your child support agency for continued improvements and incremental innovations. This ability to quickly drive further improvements and innovations is what distinguishes the direct-to-cloud Salesforce migration from other code conversion efforts (stay tuned for more on that in my upcoming blogs).

So, no, I don’t have quick solutions for movie star abs, personal relationships or real estate. But I am ready to explain more about how your child support agency can automate legacy modernization and have you poised for accelerated innovation. Let’s connect via LinkedIn.

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Child support systems: 3 steps to modernization
What if there was an approach to quickly harvest the best parts of a legacy system and reap the benefits of a new implementation without complex and costly burdens?

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Slade Gauntt

Managing Director – Technology, Public Service, Child Support, North America

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