The future of architecture – A human-centric approach
June 4, 2020
June 4, 2020
Every digital transformation has two parts—a customer facing experience and an internal business process transformation. Consumer needs are changing quickly and have significantly evolved from a decade ago. Organizations want to create more efficient and innovative experiences for their customers. Individuals are expecting real-time, omnipresent, omnichannel experiences that are highly personalized. To meet these demands, organizations are leveraging new technologies and building systems differently.
However, the adoption of new technologies may not deliver the promised value if the services are not designed with a human-centered approach. Systems need to collaborate more with humans to drive business outcomes. Services should be designed with the end-users in mind—customers, employees, partners and suppliers.
A human-centric digital architecture that can consistently meet changing customer demands is needed. While it seems like common sense, it can be difficult to inject human-centered digital transformation into an enterprise. One reason is that humans are fluid in their thinking, and use their intuition to evolve continually. Therefore an evolutionary architecture that is ingrained with characteristics to support human behavior is needed.
Here are a few key tenets required for building a human-centric architecture:
And how do we build human-centric architecture?
A human-centric architecture must be evolutionary. For the flexibility required to support a human’s fluid thought process, a technical architecture should be based on certain key characteristics. It must be decoupled, pluggable, secured, boundaryless and intuitive—all at the same time.
Technology has already geared up to support all these characteristics with the use of microservices for decoupling, cloud-hosting for boundaryless, and AI, ML and data veracity for secure data transfer. Meanwhile, augmented reality, virtual reality and voice-driven user interface will support humanized natural user interactions.