Accenture people bring value and innovation to our clients in every industry, in every country, each and every day. With hundreds of thousands of our people providing professional services for clients, they need to be mobile enabled and connected. They need to work with their devices seamlessly at client sites, with Accenture colleagues around the world, and on the go.

For Accenture, it’s about creating mobile- and cloud-enabled capabilities that support collaboration, innovation, creativity and productivity. Many of these capabilities are enabled through cloud-based Microsoft Office 365 solutions, including OneDrive for Business, Microsoft Teams, as well as Windows 10 and Accenture’s own mobile apps.

Our people work on company-issued devices, but we’re also a bring-your-own-device (BYOD) company. This option, however, requires a robust mobile device management (MDM) solution around mobile devices. Three years ago, we moved from our legacy MDM solution to Microsoft Intune mobile application management (MAM). This resulted in 100,000 of employee personal devices being enrolled. Our adoption rate, however, was still relatively low due to a number of misconceptions about what companies are monitoring with MDM solutions. We needed a new solution that removed the misunderstanding that we could or would be looking at the daily activity of our workforce and that offered immediate mobile productivity benefits.

That solution was a combination of Intune, which allows employees to access company applications without fully enrolling in mobile device management, and providing seamless, helpful mobile apps for our people enabling them to work from wherever they are.

Mobile apps like Microsoft Outlook, OneDrive, and Teams, was a selling point for our people to adopt Intune MAM. Outlook and Teams work seamlessly with Office 365 and MAM is enabled out of the box.

Since launching Outlook mobile over a year ago, the number of mobile devices enrolled in Intune has gone from 100,000 devices to nearly 280,000. Half of the company now collaborates via mobile devices, compared to 25 percent just a year ago, in large part due to the popularity of apps like Outlook mobile. Two other factors that led to such a swift adoption were our internal communications efforts to assure employees that their activities on personal devices were not being monitored and the familiarity of Outlook mobile.

Outlook for iOS and Android is now one more tool along with Teams and OneDrive that helps our mobile Accenture workforce better collaborate and be productive.

Tony Leraris

Managing Director – Global IT, Live Technology Services & Support

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