Future systems: At Accenture, we’re already there
February 4, 2020
I am thrilled to be leading teams within Accenture’s global IT organization who are working on highly innovative projects that are extraordinarily bold in their missions—and that deliver incredible value to the business.
I’m also impressed with the studies our own Accenture Research conducts, such as the recently published report on Future Systems. I always look forward to learning more about where technology is going and thinking about how we can apply transformative insights within our Global IT Organization. In this case, future systems is a state in which businesses adopt complex, interconnected living systems of technologies, applications and people in order to scale innovations repeatedly. These systems are boundaryless, adaptable and radically human.
The concept of future systems may sound way out there, but what’s cool is that Accenture is already one step ahead and operating in this way. Below are some examples of how we are embracing the qualities of future systems ourselves. Our CIO, Penelope Prett, explains them in more detail in the accompanying videos.
Boundaryless systems take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish. Across Accenture, for example, we’ve shifted our client forecasting process from manual forecasting to a secure, automated and real-time Client Business Projection capability. No matter where team members and leadership are in the world, they can edit their projections, interact online and conduct continuous dialogue to identify what they need to do.
Adaptable systems learn, improve and scale by themselves, eliminating the friction that hinders business growth and helping humans make better decisions, much faster. Our Manage myBusiness system is a business performance management platform that makes data widely available across Accenture client teams and portfolio leadership. It helps them make more effective business decisions. It includes a growing suite of diagnostics that are increasingly powered by artificial intelligence.
Radically human systems embrace the way humans work. We consider our Expense Compliance solution a radically human system because it is empowering a human-machine relationship. We created an AI solution that significantly reduces the number of false positives (expense cases that are actually compliant) while increasing true positives. It augments our teams with AI to better and more accurately find anomalies, which improves auditor efficiency.
Through Accenture’s research findings, I also like getting a sense of what businesses are facing to achieve the full value from investments. Often the reality is that a lot of technology is implemented, but the value is not always realized. That is why I am super focused on making sure the solutions we develop at Accenture actually deliver value to our business users. And they do.
I hope our examples inspire your organization as to what’s possible with future systems. To learn more, I encourage you to read the full report.