Topic: Experience

How travel companies can boost revenue with cloud
By Jonathan Sullivan
May 13, 2022
Accenture describes how travel companies can increase revenues, ramp up for new demand, and fix service issues. Read more.
Using data to control costs and travel customer service
By Tuba Guclu
April 26, 2022
Tuba Guclu from Accenture explains how data can help improve the travel customer experience. Read more.
Understanding new traveler needs this holiday season
By Siji Elza George
January 5, 2022
Accenture's Siji Elza George uncovers the data behind the new traveler to understand what they need. Read more.
The real reason why touchless travel is delayed at the gate
By Christine Leong
January 3, 2022
The challenges with today’s travel experience and a playbook by WEF and Accenture to help policymakers and industry leaders reinvigorate travel. Read more.
Business travel has changed forever. What’s next?
By Helen Hickson
October 19, 2021
Accenture’s Global Mobility Lead Helen Hickson discusses what employees are expecting from the future of business travel. Read more.
Why I think the appetite for business travel exists. But with a leisure flavor.
By Miguel Flecha
April 30, 2021
Accenture's Miguel Flecha describes the return of business travel and uncovers 3 potential new segments with leisure at the core. Read more.
Three steps to make empty airports a thing of the past
By Jonathan Keane
November 17, 2020
Accenture’s Jonathan Keane shares how governments, airlines and airports can work together to securely restart air travel. Read more.
How being bold will take travel to the next level
By Jonathan Keane
October 6, 2020
Accenture’s Jonathan Keane discusses how travel companies can prepare for the journey ahead and adapt to the changing situation brought by COVID-19. Read more.
The new era of travel will be better than ever
By Emily Weiss
September 24, 2020
Accenture's Emily Weiss shares thoughts on the new era of Travel and the evolution of consumer sentiment.
How data-sharing in airports can transform the passenger experience
By Mike Tansey
September 18, 2019
Accenture's blog explains how data-sharing in airports can transform the passenger experience and turn on the personalisation. Read more.
Airlines’ retail revolution: Where’s the love?
By Jonathan Sullivan
August 1, 2019
Accenture's blog how Airlines are undergoing a major transformation by aligning themselves with retail to serve customers better. Read more.
The race to cashless: Why travel companies must catch up
By Mike Tansey
June 27, 2019
Accenture's blog explains why APAC travel companies must focus on data-driven marketing strategy with cashless payment to achieve growth. Read more.
Bringing hyper relevance to life: Winning loyalty
By Mike Tansey
May 15, 2019
Accenture's blog explains why AAPAC travel companies must focus on the data-driven marketing strategy to achieve growth through hyper-relevance. Read more.
Frictionless customer conversations: The future of contact centres
By Mike Tansey
May 2, 2019
Accenture's blog shows why chatbots are surging in popularity in AAPAC travel companies and how they encourage frictionless customer experience. Read more.
Four ways for airlines to ramp up customer experience
By John Luth
March 27, 2019
Accenture's blog explains four innovative ways for airlines to ramp up customer experience with a digitally enabled organization. Read more.
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